Associate Client Service Manager - Commercial Insurance

Hylant; Fort Wayne (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Hylant in Fort Wayne, IN seeks an Associate Client Service Manager to support a defined book of business, typically up to $500K in revenue. You will be the primary service contact, coordinating client servicing, timelines, and escalation with internal teams to ensure a positive, lasting client experience.

This role involves onboarding new clients, renewing policies on time, assisting with risk assessment and coverage design, and collaborating with carrier partners.

Qualifications

• Two or more years of insurance client service experience.
• Active Property & Casualty License.
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, Outlook).
• CIC or CRM designation encouraged.

Responsibilities

• Serve as the primary service contact to clients for an assigned book of business, ensuring timely responsiveness and escalation as needed.
• Onboard new clients with staff to ensure complete and accurate information meeting agency standards.
• Manage client renewal process and ensure timely, quality completion of activities.
• Support relationship development with clients, carrier partners, resources, and internal teams to foster long-term partnerships.

Skills

Attention to detail

Written communication

Oral communication

Team collaboration

Education

Bachelor’s degree in business, insurance, risk management, or related field

CIC or CRM designation encouraged

Tools

Microsoft Office

Job description

The Opportunity:The Associate Client Service Manager will support to clients for an assigned book of business, typically up to $500K total revenue. In this role, this individual will collaborate with internal resources as needed to ensure client needs are producing a positive experience and client retention.In This Role You Will Execute On:With guidance, serve as the primary service contact to clients for a low to moderately complex assigned book of business. This includes oversight of all client servicing needs, team engagement, responsiveness, deadlines and escalation needs.Onboard new clients in collaboration with staff to ensure thorough and accurate information needed to meet agency standards.Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.Participate in ongoing relationship development with clients, carrier partners, resources and internal teams and stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.Support more senior staff on larger or more complex accounts to identify, design, communicate and implement cost effective Property and Casualty solutions to cover risk appropriately. This will include, with direction, pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing or assisting with risk assessment.Serve as a back-up at all support levels as needed.With guidance, manage Client Engagement Strategy (CES) compliance for assigned clients.Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.Perform other duties and special projects as assigned.In This Role You Will Need:Bachelor’s degree business, insurance, risk management, or similar field of study. Equivalent combination of education and work experience may be considered.Two (2) or more years of insurance client service experience.Active Property & Casualty LicenseIntermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)CIC or CRM Designation encouragedExcellent attention to detail, oral and written communication skillsAbility to work well in a team environment.Why Hylant?Since 1935, Hylant has been a family‑owned insurance brokerage built on relationships, trust, and a people‑first mindset. We believe great work is rooted in understanding people — our clients, our communities, and each other — and delivering thoughtful solutions that rise above the expected.Anything But Typical. Everything for You. isn’t just a message; it’s how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception. At Hylant, you’re more than an employee, you’re part of a team that treats one another like family and works together to make a meaningful impact.