Insurance Client Care Specialist

Steve Pore Insurance; Kansas; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Volunteer Time Off (VTO)

Bonus Opportunities Available

Job summary

Steve Pore Insurance in Wichita, Kansas seeks a Customer Service Representative to greet clients, answer questions, manage emails and calls, and assist with personal lines policy servicing.

No agency experience? We will train you on the insurance side. A high school diploma is required, and you must have Kansas license or the ability to obtain one. Salary range is $35,000–$45,000 with a Mon-Fri schedule and opportunities for growth.

Qualifications

• Active Property and Casualty license in Kansas, or ability to obtain.
• Strong comfort level with basic office software and digital record-keeping.
• Clear and warm verbal communication style.
• Previous experience working in an office environment.

Responsibilities

• Greet clients who walk through our doors and answer their questions with patience and clarity.
• Manage incoming emails and phone calls, ensuring every person gets the information they need in a timely manner.
• Handle personal lines policy servicing: endorsements, changes, renewals, cancellations, and reinstatements.
• Assist with billing inquiries and help clients understand their coverage details.
• Collaborate with our team to keep the office running smoothly and maintain our high standards for service.
• Document client interactions thoroughly to ensure we always have the full picture when helping someone.
• Prepare or review multi-policy quotes and close inbound personal lines quote requests.
• Look for account rounding opportunities while servicing existing clients and talking with prospective ones.

Skills

Customer service

Office software

Verbal communication

Education

High school diploma or equivalent

Job description

Steve Pore Insurance in Wichita, Kansas seeks a Customer Service Representative to greet clients, answer questions, manage emails and calls, and assist with personal lines policy servicing.

No agency experience? We will train you on the insurance side. A high school diploma is required, and you must have Kansas license or the ability to obtain one. Salary range is $35,000–$45,000 with a Mon-Fri schedule and opportunities for growth.