Insurance Client Advocate & Solutions Specialist

GENERAL RV CENTER; Wixom (MI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacations

401(k)

Job summary

America's Choice Insurance Partners is seeking an Account Manager/Client Services Representative in Wixom, MI to deliver outstanding service to an exclusive client base associated with a major RV retailer.

You will handle inbound calls and emails about policies, billing, and account updates; manage policy changes and renewals; and identify cross-sell opportunities while maintaining precise records and collaborating with internal teams to meet agency revenue goals.

Qualifications

• Prior experience in an administrative or customer support role
• Ability to assess client needs and recommend insurance products
• Strong presentation and objection-handling skills
• Proficient with Microsoft Office and web-based software
• Familiarity with insurance policies and regulatory requirements is a plus

Responsibilities

• Serve as the primary point of contact for existing clients, delivering exceptional service and support
• Handle inbound client calls, emails, and service requests related to policies, billing, and account updates
• Manage policy updates, vehicle changes, auto-pay adjustments, renewals, and coverage inquiries
• Retain clients by providing solution-based insurance options and proactively identifying opportunities to cross-sell additional coverage
• Document all client interactions accurately and ensure timely follow-up on outstanding requests
• Collaborate with team members and internal departments to resolve client issues efficiently
• Support agency goals by contributing to revenue growth by identifying opportunities to upsell or cross-sell insurance products

Skills

Customer service

Administrative experience

Insurance operations

Cross-selling

Microsoft Office

Communication skills

Tools

CRM software

Policy management systems

Job description

America's Choice Insurance Partners is seeking an Account Manager/Client Services Representative in Wixom, MI to deliver outstanding service to an exclusive client base associated with a major RV retailer.

You will handle inbound calls and emails about policies, billing, and account updates; manage policy changes and renewals; and identify cross-sell opportunities while maintaining precise records and collaborating with internal teams to meet agency revenue goals.