Insurance Account Manager — Client Services

GENERAL RV CENTER; Wixom (MI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401K plan

Bonus opportunities

Job summary

America's Choice Insurance Partners is hiring an Account Manager / Client Services Representative to serve existing clients with exceptional service and support. You’ll handle inquiries about policies, billing, and account updates, manage renewals, and identify cross-sell opportunities while documenting interactions and collaborating with internal teams.

New graduates and experienced professionals are welcome.

Qualifications

• Prior experience in an administrative or customer-support role managing client accounts, insurance operations, or service requests.
• Ability to assess client needs, recommend appropriate insurance products, and identify cross-selling opportunities.
• Strong communication, relationship-building, and problem-solving skills; proficient with MS Office.

Responsibilities

• Serve as the primary point of contact for existing clients, delivering exceptional service and support
• Handle inbound client calls, emails, and service requests related to policies, billing, and account updates
• Manage policy updates, vehicle changes, auto-pay adjustments, renewals, and coverage inquiries
• Retain clients by providing solution-based insurance options and proactively identifying opportunities to cross-sell additional coverage
• Document all client interactions accurately and ensure timely follow-up on outstanding requests
• Collaborate with team members and internal departments to resolve client issues efficiently
• Support agency goals by contributing to revenue growth by identifying opportunities to upsell or cross-sell insurance products

Job description

America's Choice Insurance Partners is hiring an Account Manager / Client Services Representative to serve existing clients with exceptional service and support. You’ll handle inquiries about policies, billing, and account updates, manage renewals, and identify cross-sell opportunities while documenting interactions and collaborating with internal teams.

New graduates and experienced professionals are welcome.