Insurance Claims Support Specialist

CVS Health; Franklin (TN); Hybrid; USD 48,712,000 - 81,550,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a Customer Service Representative to support Final Expense and Life Claims Operations. You will assist policyholders, beneficiaries, funeral homes, and agents with claim status, policy benefits, premium payments, and documentation, in a compassionate, compliant manner.

This hybrid role requires strong communication, problem-solving, and the ability to manage multiple inquiries in a fast-paced environment.

Qualifications

• 1+ year of customer service or life insurance experience.
• Ability to navigate multiple applications and use Microsoft Office.

Responsibilities

• Respond to inquiries regarding Final Expense and Life Insurance policies and claims.
• Provide claim status updates and explain policy benefits.
• Assist with premium payment inquiries, billing questions, and account maintenance.
• Educate policyholders on cancellation provisions, reinstatement options, refunds, and policy terms.
• Support policy loans inquiries and processing, including eligibility, requests, and repayment options.
• Assist beneficiaries, funeral homes, agents, and policyholders with claim-related inquiries and documentation requirements.
• Document customer interactions across multiple systems with accuracy.
• Resolve customer concerns through active listening and problem-solving.
• Collaborate with internal teams to support timely claim processing and issue resolution.
• Adhere to privacy, regulatory requirements, and insurance guidelines.
• Maintain productivity and quality in a hybrid work environment.
• Support multiple lines of business and claim types as needed.

Skills

Customer service

Call center experience

Life insurance knowledge

Verbal communication

Written communication

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

CVS Health is seeking a Customer Service Representative to support Final Expense and Life Claims Operations. You will assist policyholders, beneficiaries, funeral homes, and agents with claim status, policy benefits, premium payments, and documentation, in a compassionate, compliant manner.

This hybrid role requires strong communication, problem-solving, and the ability to manage multiple inquiries in a fast-paced environment.