Remote Benefits & Claims Service Advocate

CVS Health; Alabama; Hybrid; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Retirement plan

Paid time off

Wellness programs

Job summary

CVS Health is seeking a compassionate Customer Service Representative to assist our customers with benefits and claims. You will educate customers, resolve inquiries, and document outcomes while maintaining high satisfaction and confidentiality.

This full-time role requires empathy, strong communication, and the ability to handle multiple tasks in a fast-paced setting. Hours are within 7am–7pm local time, Monday through Friday, with a comprehensive benefits package and ongoing training to

Qualifications

• 6+ months of customer service experience.
• Basic computer skills.

Responsibilities

• Actively listen and advocate for customers, understand their needs and provide guidance.
• Resolve customer inquiries and issues efficiently while documenting interactions.
• Educate customers about available resources and assist them in navigating options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues.

Skills

Empathy

Communication

Problem-solving

Multitasking

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

CVS Health is seeking a compassionate Customer Service Representative to assist our customers with benefits and claims. You will educate customers, resolve inquiries, and document outcomes while maintaining high satisfaction and confidentiality.

This full-time role requires empathy, strong communication, and the ability to handle multiple tasks in a fast-paced setting. Hours are within 7am–7pm local time, Monday through Friday, with a comprehensive benefits package and ongoing training to