Life Insurance Claims Support Specialist

CVSHealth; Franklin (TN); Hybrid; USD 23.000 - 39.000; Vollzeit

Zusammenfassung

CVS Health in Franklin, TN is hiring a Customer Service Representative to support Final Expense and Life Claims Operations. You will assist policyholders, beneficiaries, funeral homes, and agents with claim status, policy benefits, and payment processing in a compassionate, compliant manner.

This role requires strong communication, problem-solving, and multitasking in a fast-paced, telephone- and computer-based environment.

Qualifikationen

• Minimum 1 year of customer service, call center, life claims, insurance, financial services, or related customer-facing experience.
• Proficiency using Microsoft Office and navigating multiple applications.
• Strong verbal and written communication to explain policy information clearly.

Aufgaben

• Respond to customer inquiries regarding Final Expense and Life Insurance policies and claims.
• Provide claim status updates and explain policy benefits.
• Assist with premium payment inquiries and account maintenance.
• Educate policyholders on cancellation provisions, reinstatement, refunds, and policy terms.
• Support policyholders with policy loan inquiries and processing.
• Assist beneficiaries, funeral homes, agents with claim inquiries and payment processing.
• Document customer interactions across multiple systems.
• Collaborate with internal departments to support timely claim processing.

Kenntnisse

Customer service

Communication

Problem-solving

Multitasking

Documentation

Ausbildung

High school diploma

Tools

Microsoft Office

Jobbeschreibung

CVS Health in Franklin, TN is hiring a Customer Service Representative to support Final Expense and Life Claims Operations. You will assist policyholders, beneficiaries, funeral homes, and agents with claim status, policy benefits, and payment processing in a compassionate, compliant manner.

This role requires strong communication, problem-solving, and multitasking in a fast-paced, telephone- and computer-based environment.