Life Insurance Claims Support Specialist

CVSHealth

Franklin (TN)

Hybrid

USD 23,000 - 39,000

Full time

13 days ago

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Job summary

CVS Health in Franklin, TN is hiring a Customer Service Representative to support Final Expense and Life Claims Operations. You will assist policyholders, beneficiaries, funeral homes, and agents with claim status, policy benefits, and payment processing in a compassionate, compliant manner.

This role requires strong communication, problem-solving, and multitasking in a fast-paced, telephone- and computer-based environment.

Qualifications

Minimum 1 year of customer service, call center, life claims, insurance, financial services, or related customer-facing experience.
Proficiency using Microsoft Office and navigating multiple applications.
Strong verbal and written communication to explain policy information clearly.

Responsibilities

Respond to customer inquiries regarding Final Expense and Life Insurance policies and claims.
Provide claim status updates and explain policy benefits.
Assist with premium payment inquiries and account maintenance.
Educate policyholders on cancellation provisions, reinstatement, refunds, and policy terms.
Support policyholders with policy loan inquiries and processing.
Assist beneficiaries, funeral homes, agents with claim inquiries and payment processing.
Document customer interactions across multiple systems.
Collaborate with internal departments to support timely claim processing.