Insurance Claims Ops Lead – AI & Automation

DoorDash, Inc.; Tempe (AZ); Hybrid; USD 110,000 - 162,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave (16 weeks)

Wellness benefits

Commuter benefits match

Paid time off & sick leave

Medical, dental, and vision benefits

Job summary

DoorDash, Inc. in Tempe, AZ, is seeking an Insurance Claims Supervisor to lead a frontline team, ensure high-quality claims handling, coach talent, and drive automation and AI-enabled workflows.

You will partner across Legal, Global Support, Community Support, Merchant Support, Engineering, Product, and Data Science to translate process improvements into day-to-day performance. This hands-on leadership role reports to the Manager, Insurance Claims Operations and follows a hybrid schedule at our

Qualifications

• 4+ years handling complex bodily injury or property claims or working within a complex insurance operations setting.
• 1+ years of direct people management experience, including coaching, performance management, and team development.
• Experience leading or supporting AI, automation, digital transformation, or technology-enabled operational improvements is strongly preferred.
• Experience partnering with Engineering, Product, Data Science, and Operations teams.

Responsibilities

• Lead, coach, and develop a high-performing team through clear expectations, tailored development plans, and timely performance feedback.
• Direct daily claims operations by prioritizing and allocating work, monitoring quality, productivity, and capacity, and removing barriers to timely resolution.
• Provide hands-on guidance and quality oversight for complex and escalated matters, identify root causes and handling risks, and drive appropriate corrective action.
• Lead your team’s adoption of new workflows, automation, and AI-enabled tools; partner with Engineering, Product, and Data Science to test, refine, and implement improvements.
• Use team performance data and frontline insights to improve quality, efficiency, customer experience, and consistency in handling.
• Partner with carriers, TPAs, Legal, and support teams to resolve high-priority escalations, address service issues, and improve claim outcomes.
• Foster a culture of accountability, continuous learning, operational excellence, and thoughtful change management.

Skills

People management

AI / Automation

Cross-functional collaboration

Analytical skills

Stakeholder management

Operations leadership

Job description

DoorDash, Inc. in Tempe, AZ, is seeking an Insurance Claims Supervisor to lead a frontline team, ensure high-quality claims handling, coach talent, and drive automation and AI-enabled workflows.

You will partner across Legal, Global Support, Community Support, Merchant Support, Engineering, Product, and Data Science to translate process improvements into day-to-day performance. This hands-on leadership role reports to the Manager, Insurance Claims Operations and follows a hybrid schedule at our