Insurance Claims Liaison & Resolution Specialist

Columbia Bank; Federal Way (WA); On-site; USD 26,000 - 33,000; Full time

Job summary

Financial Pacific Leasing, Inc., a subsidiary of Columbia Bank, is seeking a customer-focused professional to support insurance claims and lease operations. You will use Artiva, InfoLease, and Salesforce to manage accounts, answer internal inquiries, and assist customers with claim processes.

The role emphasizes accuracy, confidentiality, compliance, and proactive problem solving in a fast-paced environment at the Federal Way location.

Qualifications

• 2 years of customer service or call center experience in a high-volume environment.
• 1+ year handling issue resolution and escalations within SLAs.
• Experience in equipment, consumer, or commercial leasing operations is a plus.
• High school diploma or equivalent required.

Responsibilities

• Notates and updates account information using Artiva, InfoLease, and Salesforce.
• Liaises between internal departments and external companies on insurance claims.
• Answers questions for internal employees about insurance claims.
• Assists customers with insurance claim issues and status updates.
• Maintains confidentiality and demonstrates compliance with policies and training.
• Tracks active lender-placed and outside claims to ensure timely completion.
• Provides payoffs, titles guarantees, and contract documents for insurance claims.

Skills

Customer service

Communication skills

Active listening

Empathy

Problem solving

De-escalation

Time management

Multitasking

Ownership

Education

High school diploma

Tools

Artiva

InfoLease

Salesforce

Job description

Financial Pacific Leasing, Inc., a subsidiary of Columbia Bank, is seeking a customer-focused professional to support insurance claims and lease operations. You will use Artiva, InfoLease, and Salesforce to manage accounts, answer internal inquiries, and assist customers with claim processes.

The role emphasizes accuracy, confidentiality, compliance, and proactive problem solving in a fast-paced environment at the Federal Way location.