Customer Support Specialist – Leasing Operations

Financial Pacific Leasing, Inc.; Washington (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan with company匹配

Life insurance

Disability insurance

Tuition assistance

Paid time off

Job summary

Financial Pacific Leasing, Inc. is seeking a Customer Service Representative to manage high-volume inbound calls and written communications, ensuring timely, accurate responses within guidelines.

You will troubleshoot, resolve issues across departments, and support lease-related inquiries such as buyouts, invoicing, and contract changes. Ideal candidates bring 2+ years of customer service or call center experience, strong communication skills, and a customer-first mindset.

Qualifications

• 2+ years of customer service or call center experience in a high-volume, multi-channel environment.
• 1+ year of experience handling issue resolution, troubleshooting, and escalations within defined SLAs/policies.
• Experience in equipment, consumer, or commercial leasing operations (buyouts, assumptions, assignments, etc.) is a plus.

Responsibilities

• Serve as the primary point of contact for customers, vendors, brokers, and internal teams, managing inbound calls and written communications professionally and efficiently.
• Resolve customer issues by analyzing information, troubleshooting, and coordinating across departments and external partners.
• Provide support on lease-related inquiries including buyouts, invoicing, billing, taxes, contract changes, and payment history requests.
• Handle escalations and de-escalate complex customer situations while adhering to SLAs and company policies.
• Process account and document-related tasks such as contract adjustments, invoices, automatic payments, and lease assumptions.
• Prepare and distribute customer documentation and maintain accurate records in company systems.
• Utilize internal tools and systems to complete daily responsibilities with accuracy and efficiency.
• Maintain clear, detailed notes and documentation in customer databases.
• Collaborate cross-functionally to support customer needs and ensure seamless service delivery.

Skills

Customer service

Call center

Problem solving

Communication

De-escalation

Education

High school diploma

Job description

Financial Pacific Leasing, Inc. is seeking a Customer Service Representative to manage high-volume inbound calls and written communications, ensuring timely, accurate responses within guidelines.

You will troubleshoot, resolve issues across departments, and support lease-related inquiries such as buyouts, invoicing, and contract changes. Ideal candidates bring 2+ years of customer service or call center experience, strong communication skills, and a customer-first mindset.