Empathetic Claims Intake Specialist | Fast-Paced Support

Orion180 Insurance Services LLC; Irving (TX); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Tuition assistance

Job summary

Orion180 Insurance Services LLC in Irving, TX seeks a Claims Intake Specialist to be the first point of contact for policyholders, ensuring fast, accurate claim reporting with compassionate service.

You will input details into multiple systems, route documents, and maintain files while coordinating with adjusters and internal teams to ensure smooth handoffs and excellent customer experiences.

Qualifications

• High School Diploma or equivalent required.
• Experience in a claims environment or call center preferred.
• Ability to manage 40–60 inbound calls daily with empathy.
• Proficiency with Microsoft Office and multiple systems.
• Familiarity with insurance terminology is a plus.
• Strong written and verbal communication in stressful situations.

Responsibilities

• Serve as the first point of contact for policyholders.
• Input claim details into multiple systems and route documents.
• Maintain accurate claim files and respond to inquiries.
• Provide exceptional customer service and build trust with clients and agents.
• Coordinate with adjusters and internal departments for smooth handoffs.

Skills

Empathy

Communication

Multilingual

Problem solving

Education

High School Diploma

Tools

MS Word

MS Excel

Outlook

CRM systems

Job description

Orion180 Insurance Services LLC in Irving, TX seeks a Claims Intake Specialist to be the first point of contact for policyholders, ensuring fast, accurate claim reporting with compassionate service.

You will input details into multiple systems, route documents, and maintain files while coordinating with adjusters and internal teams to ensure smooth handoffs and excellent customer experiences.