Claims Intake Specialist I

AssuranceAmerica Managing General Insurance Agency, LLC; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

AssuranceAmerica Managing General Insurance Agency, LLC in Atlanta is seeking an Intake Representative I. This role involves managing inbound calls related to automobile insurance claims, providing excellent customer service by entering new claims and assisting customers with existing ones. Candidates should have at least 6 months experience in customer service and possess strong communication and time management skills. The company promotes a supportive culture focused on professional growth and development.

Qualifications

• At least 6 months of experience in a customer service/customer support environment.
• Experience in claims or a call center preferred.

Responsibilities

• Answer incoming telephone calls and maintain key metrics.
• Enter new claims into the system and send relevant correspondence.
• Assist with existing claims and perform clerical duties.

Skills

Excellent verbal communication skills

Excellent time management skills

PC skills

Ability to multitask and prioritize

Education

Undergraduate degree

Job description

AssuranceAmerica Managing General Insurance Agency, LLC in Atlanta is seeking an Intake Representative I. This role involves managing inbound calls related to automobile insurance claims, providing excellent customer service by entering new claims and assisting customers with existing ones. Candidates should have at least 6 months experience in customer service and possess strong communication and time management skills. The company promotes a supportive culture focused on professional growth and development.