Entry-Level Claims Intake Specialist

AAMGA AssuranceAmerica Managing General Agency, LLC; McAllen (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

AAMGA AssuranceAmerica Managing General Agency, LLC in McAllen, Texas is seeking an Intake Representative I. This role involves handling inbound calls regarding automobile insurance claims while providing excellent customer service. Responsibilities include entering new claims into the system and assisting customers with existing claims.

The ideal candidate will have a minimum of 6 months of experience in a customer service environment and possess strong PC skills. An undergraduate degree is preferred. This position demands excellent communication, time management, and multitasking abilities.

Qualifications

• At least 6 months of experience in a customer service/customer support environment.
• Experience in claims or a call center preferred.

Responsibilities

• Answer incoming telephone calls and maintain key metrics.
• Enter new claims into the system and send relevant correspondence.
• Provide acceptable phone coverage.
• Continuously ask questions to develop additional skills.
• Perform additional duties as assigned by supervisor.

Skills

Customer service skills

PC skills

Excellent verbal communication

Time management

Attention to detail

Education

Undergraduate degree

Job description

AAMGA AssuranceAmerica Managing General Agency, LLC in McAllen, Texas is seeking an Intake Representative I. This role involves handling inbound calls regarding automobile insurance claims while providing excellent customer service. Responsibilities include entering new claims into the system and assisting customers with existing claims.

The ideal candidate will have a minimum of 6 months of experience in a customer service environment and possess strong PC skills. An undergraduate degree is preferred. This position demands excellent communication, time management, and multitasking abilities.