Insurance Billing & Policy Support Analyst

Cornerstone Staffing, Inc – Loxo; Omaha (NE); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Foot in the door

Insurance learning

Great training

Potential for hire

Job summary

Cornerstone Staffing,Inc – Loxo seeks a Client Services Support Analyst to provide 1st level billing, policy and claims support to agents and policyholders in Omaha, NE. This long-term contract role offers potential for hire based on performance and business needs.

Schedule: Mon–Fri, 10:30 AM–7:00 PM; first 12 weeks 8:00 AM–5:00 PM. After training, hybrid/WFH options are available. Pay: $21–$22.50 per hour.

Qualifications

• Associate degree required; Bachelor's degree preferred.
• Excellent oral and written communication with all levels.
• Ability to manage multiple priorities independently and in a team.
• Accurate with strong attention to detail.
• Basic math and premium breakdowns on calls.
• Proficient with MS Office.

Responsibilities

• Handle 60-70% phone work answering policy holder and broker questions on billing and payments.
• Explain premium breakdowns and how changes affect coverage.
• Provide account summaries and payment histories.
• Change payment plans as needed.
• Process refund checks.
• Assist with basic tech support such as login issues and website navigation.

Skills

Phone support

Customer service

Communication

Organization

Education

Associate degree

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Cornerstone Staffing,Inc – Loxo seeks a Client Services Support Analyst to provide 1st level billing, policy and claims support to agents and policyholders in Omaha, NE. This long-term contract role offers potential for hire based on performance and business needs.

Schedule: Mon–Fri, 10:30 AM–7:00 PM; first 12 weeks 8:00 AM–5:00 PM. After training, hybrid/WFH options are available. Pay: $21–$22.50 per hour.