Client Services Support Analyst-Late Start!

Cornerstone Staffing, Inc – Loxo; Omaha (NE); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Foot in the door

Insurance learning

Great training

Potential for hire

Job summary

Cornerstone Staffing,Inc – Loxo seeks a Client Services Support Analyst to provide 1st level billing, policy and claims support to agents and policyholders in Omaha, NE. This long-term contract role offers potential for hire based on performance and business needs.

Schedule: Mon–Fri, 10:30 AM–7:00 PM; first 12 weeks 8:00 AM–5:00 PM. After training, hybrid/WFH options are available. Pay: $21–$22.50 per hour.

Qualifications

• Associate degree required; Bachelor's degree preferred.
• Excellent oral and written communication with all levels.
• Ability to manage multiple priorities independently and in a team.
• Accurate with strong attention to detail.
• Basic math and premium breakdowns on calls.
• Proficient with MS Office.

Responsibilities

• Handle 60-70% phone work answering policy holder and broker questions on billing and payments.
• Explain premium breakdowns and how changes affect coverage.
• Provide account summaries and payment histories.
• Change payment plans as needed.
• Process refund checks.
• Assist with basic tech support such as login issues and website navigation.

Skills

Phone support

Customer service

Communication

Organization

Education

Associate degree

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Overview of the Client Services Support Analyst

The Customer Services Support Analyst provides 1st level support to agents and policy holders regarding billing inquiries, claim reporting, coverage questions, policy changes, etc.

***** This is a long-term contract role, with possibility for hire based on performance, business' needs, etc. *****

This position will be in Omaha, NE and is not eligible for employer visa sponsorship!

• Foot in the door opportunity.
• Opportunity to learn about insurance.
• Great training provided.
• Possibility for hire with a financially stable organization.

Schedule & Compensation for the Client Services Support Analyst

• M-F, 10:30 AM to 7:00 PM
• First 12-weeks is training with an 8:00 AM to 5:00 PM schedule
• Hybrid/WFH scheduling after training
• $ 21 /hr. - $22.50/hr.

Duties of the Client Services Support Analyst

60-70% phone work so must be comfortable being on the phones

• Respond to calls and emails from policy holders (all businesses) and the sales brokers regarding questions on all direct billing i.e., how much do I owe?, I need to make a payment, breakdown of premiums and what is covered.
• Changes to policies and factoring how to premium changes affect coverage
• Account summaries & payment histories
• Changing payment plans
• Processing refund checks
• Will also help with basic tech support issues such as login issues, password resets, website navigation assistance, browser issues, etc.

Requirements for the Client Services Support Analyst

• Associate degree required! Bachelor's degree preferred!
• Excellent oral and written communication & customer service with all levels of the organization and with agents
• Must be able to organize time and resources and handle multiple high priorities Must be able to work independently and in a team setting
• Accuracy and strong detail-orientation skills are required
• Basic math skills
• MS Office Proficiency
• Must also be comfortable doing math on the fly as they will have to give premium breakdowns while on calls