Bilingual Customer Care Rep II – Healthcare/Insurance

SmartRecruiters, Inc.; Cerritos (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. in Cerritos, CA is seeking a customer service specialist for a busy call center. The role focuses on analyzing problems, providing information and solutions, and documenting inquiries in the database.

You will handle follow-up calls and emails, assist internal and external customers with information about services, and maintain positive customer relations. A high school diploma and 6–24 months in automated customer service, preferably healthcare or insurance, are requested.

Qualifications

• Requires proficiency in basic customer service functions.
• Handles follow-up calls and emails to answer questions.
• Documents inquiry outcomes for tracking and analysis.

Responsibilities

• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents changes in the database.
• Maintains positive customer relations and coordinates with various functions within the company.
• Responds to internal and external customer information requests.

Skills

Call center

Bilingual

Education

High school diploma or equivalent

Job description

SmartRecruiters, Inc. in Cerritos, CA is seeking a customer service specialist for a busy call center. The role focuses on analyzing problems, providing information and solutions, and documenting inquiries in the database.

You will handle follow-up calls and emails, assist internal and external customers with information about services, and maintain positive customer relations. A high school diploma and 6–24 months in automated customer service, preferably healthcare or insurance, are requested.