Insurance Authorization Supervisor - Hybrid/Remote

LifeCare Home Health & Hospice Family; West Palm Beach (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

LifeCare Home Health & Hospice Family in Florida seeks an Insurance Authorization Supervisor to lead the authorization team, ensuring timely, compliant pre-authorization for home health care and private duty services. You will supervise staff, coordinate with clinical and intake teams, interact with payers to minimize delays and denials, and drive process improvements while maintaining HIPAA compliance.

Ideal candidates have 3+ years in home health or revenue cycle and 1–2 years of supervisory

Qualifications

• 3+ years of experience in home health, medical insurance, or revenue cycle operations.
• 1–2 years of supervisory or lead experience preferred.
• Strong knowledge of Medicare, Medicaid, and commercial insurance authorization processes.
• High school diploma required; associate or bachelor's degree preferred.

Responsibilities

• Supervise and support staff responsible for obtaining initial and ongoing authorizations for home health & private duty services.
• Review and validate authorization requirements for Medicare Advantage, Medicaid, private insurance, and other third-party payers.
• Communicate directly with insurance companies to resolve authorization issues, verify benefits, and ensure compliance with payer guidelines.
• Monitor authorization expirations, recertification dates, and timely submission of clinical documentation.
• Assist with complex or escalated authorization cases.
• Lead, coach, and mentor the authorization team to meet accuracy, productivity, and turnaround time goals.
• Conduct regular training on payer updates, workflow changes, documentation requirements, and new processes.
• Evaluate team performance, provide feedback, and support staff development.
• Maintain efficient workflows to minimize delays in scheduling, admission, and continuation of care.
• Audit authorization files for completeness, accuracy, and compliance with internal policies and payer rules.
• Partner with the Intake, Billing, Scheduling, and Clinical teams to coordinate accurate and timely data exchange.
• Track and analyze authorization trends, denials, and process bottlenecks; recommend improvements.
• Ensure all authorization activities comply with payer contracts, HIPAA, and state/federal home health regulations.
• Maintain up-to-date knowledge of payer policies and communicate changes to the team.
• Prepare and submit reports on authorization status, denial trends, and productivity metrics.

Skills

Leadership

Coaching

Attention to detail

Communication

Problem-solving

Organizational skills

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Homecare Homebase

WellSky

Job description

LifeCare Home Health & Hospice Family in Florida seeks an Insurance Authorization Supervisor to lead the authorization team, ensuring timely, compliant pre-authorization for home health care and private duty services. You will supervise staff, coordinate with clinical and intake teams, interact with payers to minimize delays and denials, and drive process improvements while maintaining HIPAA compliance.

Ideal candidates have 3+ years in home health or revenue cycle and 1–2 years of supervisory