Insurance Agency Receptionist: Growth & Service

Erica Bantom Martin - State Farm Agent; Philadelphia (Philadelphia County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Erica Bantom Martin - State Farm Agent is seeking a Receptionist - Team Member to join a collaborative insurance agency. The successful candidate will greet clients, manage schedules, and support administrative tasks while identifying opportunities to offer insurance options.

Ideal applicants are organized, customer-focused, and eager to learn within the insurance industry, with strong communication skills and basic software proficiency.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication

Organizational skills

Sales conversations

Bilingual Spanish

Tools

Microsoft Office

CRM systems

Job description

Erica Bantom Martin - State Farm Agent is seeking a Receptionist - Team Member to join a collaborative insurance agency. The successful candidate will greet clients, manage schedules, and support administrative tasks while identifying opportunities to offer insurance options.

Ideal applicants are organized, customer-focused, and eager to learn within the insurance industry, with strong communication skills and basic software proficiency.