Insurance Agency Receptionist & Customer Support

State Farm; Minot (ND); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Aardahl Insurance Agency is seeking a friendly receptionist to join our team. You will greet customers in person and by phone, route inquiries, and help maintain accurate customer records.

Ideal candidates are organized, detail-oriented, and eager to learn about the insurance industry. This role offers a supportive environment with growth opportunities and a chance to contribute to a positive workplace culture.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication skills.
• Organizational and multitasking abilities.
• Familiarity with CRM systems.
• Comfortable with engaging in conversations.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Interpersonal skills

MS Office

CRM systems

Tools

CRM systems

MS Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
Aardahl Insurance Agency is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a receptionist.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in conversations.
• Basic computer skills, including Microsoft Office and CRM systems.