Insurance Account Representative - State Farm Agent Team Member

Wayneshoemaker; Prince Frederick (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Bonus based on performance

Job summary

Wayne Shoemaker State Farm Agency is seeking an Insurance Account Representative – State Farm Agent Team Member to join our team. This role focuses on identifying insurance needs, developing new business opportunities, supporting account relationships, and delivering a positive customer experience.

The ideal candidate is proactive, organized, and comfortable discussing insurance products while contributing to personal and team goals.

Qualifications

• Maryland State Insurance licensing required.
• Strong communication and customer service skills.
• Ability to identify customer needs and build relationships.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service including calls, inquiries, quotes, and writing new policies.
• Support agency growth through customer acquisition and retention.

Skills

Customer service

Communication

Relationship building

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance

Wayne Shoemaker State Farm Agency is seeking an Insurance Account Representative – State Farm Agent Team Member to join our team. We are looking for a customer-focused professional who enjoys building relationships, identifying customer needs, and contributing to the continued growth of the agency.

In this role, you will work with prospective and existing customers to help identify insurance needs, develop new business opportunities, support account relationships, and provide a positive customer experience. The ideal candidate is proactive, organized, comfortable discussing insurance products, and motivated by individual and team goals.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service examples would be answering and transferring calls, following up on claims, responding to inquiries, collecting payments, billing clarifications, answering customer questions, quoting, writing new policies, and follow-up on requests.
• Help our Agency grow through customer acquisition and retention.
• Demonstrate a strong work ethic and attendance.
• Ability to be part of a Team focused environment and support meeting agency goals.
• Willingness and ability to learn, and to follow directions of Team Leaders.

REQUIREMENTS:

• Complete 2 pre-employment assessments, about 15 minutes each.
• Complete employment applications and pass a background check.
• Participate in a virtual and an in-person interview.
• Demonstrate good communication skills, both verbal and written.
• Be able to effectively relate to a customer, answer their questions, and meet their needs.
• Maryland State Insurance licensing required.

BENEFITS:

• Retirement 401K
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement
• Learn and grow in a professional environment with an experienced and successful agency
• Individual mentoring and development
• Clean, safe, friendly, and positive team atmosphere.

State Farm Agent Team Member Disclosure

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting employment with a State Farm agent and/or successfully completing any licensing or training program required by a State Farm agent, you are not guaranteed a future position with State Farm Insurance Companies.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Equal Opportunity

Wayne Shoemaker State Farm Agency is committed to creating an inclusive workplace and providing equal employment opportunities to qualified applicants without regard to legally protected characteristics.