Account Manager & Client Services - Insurance Growth Role

America's Choice Insurance Partners; Detroit (MI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

medical

dental

vision

paid vacations

401K

Job summary

America's Choice Insurance Partners in Detroit, MI is seeking an Account Manager / Client Services Representative to serve as the primary contact for existing clients, ensuring exceptional service and timely policy updates. We welcome recent graduates and experienced professionals looking to grow in a new career.

You will handle inbound calls, emails, and requests related to policies, billing, and account updates, while aiming to upsell and cross-sell insurance products to support agency growth.

Qualifications

• Experience in admin or customer support roles managing client accounts (insurance ops or service)
• Ability to assess client needs and identify cross-selling opportunities
• Strong communication and relationship-building skills

Responsibilities

• Serve as primary contact for existing clients and deliver exceptional service
• Handle inbound calls, emails, and service requests related to policies
• Manage policy updates, auto-pay changes, renewals, and inquiries
• Document interactions and ensure timely follow-up
• Collaborate with internal teams to resolve client issues
• Support revenue growth by identifying upsell opportunities

Skills

Customer service

Account management

Cross-selling

Microsoft Office

Tools

Microsoft Office

Job description

America's Choice Insurance Partners in Detroit, MI is seeking an Account Manager / Client Services Representative to serve as the primary contact for existing clients, ensuring exceptional service and timely policy updates. We welcome recent graduates and experienced professionals looking to grow in a new career.

You will handle inbound calls, emails, and requests related to policies, billing, and account updates, while aiming to upsell and cross-sell insurance products to support agency growth.