Client Services Representative

America's Choice Insurance Partners; Detroit (MI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

medical

dental

vision

paid vacations

401K

Job summary

America's Choice Insurance Partners in Detroit, MI is seeking an Account Manager / Client Services Representative to serve as the primary contact for existing clients, ensuring exceptional service and timely policy updates. We welcome recent graduates and experienced professionals looking to grow in a new career.

You will handle inbound calls, emails, and requests related to policies, billing, and account updates, while aiming to upsell and cross-sell insurance products to support agency growth.

Qualifications

• Experience in admin or customer support roles managing client accounts (insurance ops or service)
• Ability to assess client needs and identify cross-selling opportunities
• Strong communication and relationship-building skills

Responsibilities

• Serve as primary contact for existing clients and deliver exceptional service
• Handle inbound calls, emails, and service requests related to policies
• Manage policy updates, auto-pay changes, renewals, and inquiries
• Document interactions and ensure timely follow-up
• Collaborate with internal teams to resolve client issues
• Support revenue growth by identifying upsell opportunities

Skills

Customer service

Account management

Cross-selling

Microsoft Office

Tools

Microsoft Office

Job description

America's Choice Insurance Partners is a full-service insurance agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation’s largest family-owned Recreational Vehicle retailer. We are the trusted advisors to the individuals and families throughout 33 states that have a passion for the recreation and outdoor lifestyle.

We are hiring an Account Manager / Client Services Representative. America's Choice welcomes recent college graduates as well as experienced professionals looking to grow in a new career. We are committed to your success and provide comprehensive training to help you thrive in the role.

What You’ll Do:

• Serve as the primary point of contact for existing clients, delivering exceptional service and support
• Handle inbound client calls, emails, and service requests related to policies, billing, and account updates
• Manage policy updates, vehicle changes, auto-pay adjustments, renewals, and coverage inquiries
• Retain clients by providing solution-based insurance options and proactively identifying opportunities to cross-sell additional coverage
• Document all client interactions accurately and ensure timely follow-up on outstanding requests
• Collaborate with team members and internal departments to resolve client issues efficiently
• Support agency goals by contributing to revenue growth by identifying opportunities to upsell or cross-sell insurance products

What We’re Looking For:

• Prior experience in an administrative and or customer support role managing client accounts, insurance operations, or customer service environments preferred
• Ability to assess client needs, recommend appropriate insurance products, and identify cross-selling opportunities
• Skilled at presenting solutions, handling objections, and maintaining strong client relationships
• Proficient in Microsoft suite of products and web-based software solutions
• Familiarity with insurance policies, coverage types, and regulatory requirements is a plus

Key Characteristics:

• Strong Communicator: Establishes trust quickly and foster lasting client relationships.
• Problem Solver: Listens actively, thinks critically, and delivers tailored solutions.
• Time Management: Effectively prioritizes tasks and adapt as needs shift throughout the day.
• Detail-Oriented: Accurately documents information and follows through on every commitment.
• Self-Motivated & Goal-Oriented: Takes initiative, stay driven, and support the success of the team.

COMPENSATION & BENEFITS FOR OUR ACCOUNT MANAGER/CLIENT SERVICES REP:

America's Choice Insurance Partners offers a competitive base pay of $22 to $25 an hour plus bonus opportunities!

• medical
• dental
• vision
• paid vacations
• 401K

WHO IS AMERICA’S CHOICE INSURANCE PARTNERS?

America's Choice Insurance Partners is an agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation’s largest family owned, recreational vehicle retailer. We are the trusted advisors to the individuals and families that have a passion for the recreation and outdoor lifestyle. We offer insurance products from more than a dozen of the nation’s highest rated insurance carriers, and write business in over twenty states throughout the country.Benefits found in job post