Insurance Account Manager

Clyburn-Insurance-LLC; Virginia Beach (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental insurance

Vision insurance

Paid time off

Continuing education support

Licensing renewal assistance

Professional designations

Job summary

Clyburn Insurance is seeking an Account Manager to be the first point of contact for clients—handling policy questions, changes, billing and claims support while coordinating with producers to ensure a smooth, positive client experience.

This on-site, full-time role in Virginia Beach offers a Monday–Friday schedule and a salary range of $40,000–$60,000, with benefits including health, dental and vision insurance, 401(k), paid time off, and ongoing education support.

Qualifications

• Must have active Property & Casualty license.
• Prior customer service experience required.
• Strong communication and organizational skills.

Responsibilities

• Serve as primary contact for client inquiries via phone, email, or in person.
• Process policy changes, endorsements, and renewals.
• Assist with billing questions and payment processing.
• Support the claims process by guiding clients and coordinating with carriers.
• Maintain accurate client records in the agency management system.
• Remarket accounts to carriers to maintain competitive pricing.
• Identify cross-sell opportunities alongside producers.
• Build strong client relationships to support retention.
• Collaborate with team for timely, accurate service delivery.

Skills

Customer service

Communication skills

Attention to detail

Organized

Multitasking

Tech proficient

Education

Property & Casualty license

Tools

AMS360

EPIC

Applied

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Opportunity for advancement
• Vision insurance
• Health insurance
• Paid time off

Account Manager

Clyburn Insurance | Full-Time | On-site

About Us

Clyburn Insurance is an independent Property & Casualty insurance brokerage with access to 25+ carriers, giving our clients the flexibility to find the right coverage at the right price. We also offer life insurance solutions, allowing us to serve clients' needs across multiple lines of coverage. We pride ourselves on building long-term relationships through honest advice and responsive, personal service.

About the Role

We're looking for a friendly, detail-oriented Account Manager to join our team. In this role, you'll be the first point of contact for our clients — helping them with policy questions, coverage changes, billing, claims support, and general account service. You'll work closely with our producers to ensure every client has a smooth, positive experience with our agency.

Schedule

Monday – Friday, 8:30 AM – 5:30 PM (includes a 1-hour lunch break)

Compensation

$40,000 – $60,000 per year, based on experience

What You’ll Do

• Serve as a primary point of contact for client inquiries via phone, email, and in person
• Process policy changes, endorsements, and renewals for personal and/or commercial lines
• Assist clients with billing questions and payment processing
• Support the claims process by guiding clients through next steps and coordinating with carriers
• Maintain accurate and up-to-date client records in the agency management system
• Remarket existing accounts to competing carriers to ensure clients continue to receive competitive pricing and coverage
• Cross-sell and identify opportunities to round out client accounts (e.g., life insurance) alongside producers
• Remarket accounts as needed
• Build and maintain strong client relationships to support retention
• Collaborate with team members to ensure timely, accurate service delivery

What We’re Looking For

• Prior customer service experience required
• Must have a valid, active Property & Casualty insurance license
• Strong communication skills, both written and verbal
• Highly organized with excellent attention to detail
• Comfortable multitasking in a fast-paced environment
• Proficient with computers; experience with agency management systems (e.g., AMS360, EPIC, Applied) a plus
• A positive, team-oriented attitude with a genuine desire to help people

What We Offer

• Competitive salary ($40k–$60k DOE)
• Health, dental, and vision insurance
• Paid time off (PTO)
• 401(k) plan
• Continuing education support (including licensing renewal and professional designations)
• Supportive team environment with room for growth
• Consistent, predictable schedule (no nights or weekends)