Insurance Account Manager

CLYBURN INSURANCE LLC; Virginia Beach (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Vision insurance

Health insurance

Paid time off

Opportunity for advancement

Continuing education support

Job summary

CLYBURN INSURANCE LLC in Virginia Beach is seeking a friendly, detail-oriented Account Manager to join our team. In this role, you'll be the first point of contact for our clients — helping them with policy questions, coverage changes, billing, claims support, and general account service.

You'll work closely with our producers to ensure every client has a smooth, positive experience with our agency. Schedule: Monday – Friday, 8:30 AM – 5:30 PM.

Qualifications

• Prior customer service experience required.
• Must have a valid, active Property & Casualty insurance license.
• Strong communication skills, both written and verbal.
• Highly organized with excellent attention to detail.

Responsibilities

• Serve as the primary point of contact for client inquiries via phone, email, and in person
• Process policy changes, endorsements, and renewals for personal and/or commercial lines
• Assist clients with billing questions and payment processing
• Support the claims process by guiding clients through next steps and coordinating with carriers
• Maintain accurate and up-to-date client records in the agency management system
• Remarket existing accounts to competing carriers to ensure clients continue to receive competitive pricing and coverage
• Cross-sell and identify opportunities to round out client accounts (e.g., life insurance) alongside producers
• Remarket accounts as needed
• Build and maintain strong client relationships to support retention
• Collaborate with team members to ensure timely, accurate service delivery

Skills

Customer service

Communication skills

Detail-oriented

Multitasking

Education

Property & Casualty license

Tools

AMS360

EPIC

Applied

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Opportunity for advancement
• Vision insurance
• Health insurance
• Paid time off

Account Manager Clyburn Insurance | Full-Time | On-site

About Us

Clyburn Insurance is an independent Property & Casualty insurance brokerage with access to 25+ carriers, giving our clients the flexibility to find the right coverage at the right price. We also offer life insurance solutions, allowing us to serve clients' needs across multiple lines of coverage. We pride ourselves on building long-term relationships through honest advice and responsive, personal service.

About the Role

We're looking for a friendly, detail-oriented Account Manager to join our team. In this role, you'll be the first point of contact for our clients — helping them with policy questions, coverage changes, billing, claims support, and general account service. You'll work closely with our producers to ensure every client has a smooth, positive experience with our agency.

Schedule

Monday – Friday, 8:30 AM – 5:30 PM (includes a 1-hour lunch break)

Compensation

$40,000 – $60,000 per year, based on experience

What You'll Do

• Serve as a primary point of contact for client inquiries via phone, email, and in person
• Process policy changes, endorsements, and renewals for personal and/or commercial lines
• Assist clients with billing questions and payment processing
• Support the claims process by guiding clients through next steps and coordinating with carriers
• Maintain accurate and up-to-date client records in the agency management system
• Remarket existing accounts to competing carriers to ensure clients continue to receive competitive pricing and coverage
• Cross-sell and identify opportunities to round out client accounts (e.g., life insurance) alongside producers
• Remarket accounts as needed
• Build and maintain strong client relationships to support retention
• Collaborate with team members to ensure timely, accurate service delivery

What We're Looking For

• Prior customer service experience required
• Must have a valid, active Property & Casualty insurance license
• Strong communication skills, both written and verbal
• Highly organized with excellent attention to detail
• Comfortable multitasking in a fast-paced environment
• Proficient with computers; experience with agency management systems (e.g., AMS360, EPIC, Applied) a plus
• A positive, team-oriented attitude with a genuine desire to help people

What We Offer

• Competitive salary ($40k–$60k DOE)
• Health, dental, and vision insurance
• Paid time off (PTO)
• 401(k) plan
• Continuing education support (including licensing renewal and professional designations)
• Supportive team environment with room for growth
• Consistent, predictable schedule (no nights or weekends)