Insurance Account Coordinator – Client Growth & Renewals

Hilb Group; Madison (AL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Medical, Dental, Vision and FSA/HSA

401(k) with company match

Generous PTO

Disability Insurance and more

Job summary

Hilb Group in Madison, AL seeks an Associate Account Manager to join our in-office team. The role focuses on supporting Account Managers, handling certificates, and processing policy changes with accuracy and timeliness.

The ideal candidate brings 0–2 years of insurance or admin experience, strong organization, and excellent communication skills, with licensing in Property & Casualty or the ability to obtain it soon.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• 0–2 years of experience in insurance, customer service, or administrative support
• Commercial insurance exposure preferred
• Property & Casualty Insurance License required or ability to obtain within a specified timeframe
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office; agency management systems preferred

Responsibilities

• Support Account Managers servicing accounts
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes
• Prepare and issue certificates of insurance, binders, and endorsements
• Process policy changes, renewals, and cancellations in agency management systems
• Gather underwriting information and application materials
• Maintain accurate client files in accordance with agency procedures
• Ensure documentation meets regulatory and carrier standards
• Support internal quality control processes
• Assist with submission preparation and carrier follow-up
• Track renewal timelines and ensure documentation is processed
• Review policies for accuracy and request corrections

Skills

Organizational skills

Written & verbal communication

Multitasking

Education

High school diploma or equivalent

Associate’s degree

Bachelor’s degree

Tools

Microsoft Office

Agency management systems

Job description

Hilb Group in Madison, AL seeks an Associate Account Manager to join our in-office team. The role focuses on supporting Account Managers, handling certificates, and processing policy changes with accuracy and timeliness.

The ideal candidate brings 0–2 years of insurance or admin experience, strong organization, and excellent communication skills, with licensing in Property & Casualty or the ability to obtain it soon.