Instructor, Ramp Services

Jobtailor; Philadelphia (Philadelphia County); On-site; USD 52,000 - 72,000; Full time

Job summary

Jobtailor in Philadelphia seeks an experienced trainer for ramp service agents to deliver initial and recurrent training, ensuring strict compliance with WFS policies and government safety regulations. You will maintain training records, perform safety audits, and update SOPs to reflect current standards.

You will also support data entry, flight documentation, and passenger-processing compliance, interfacing with TSA, FAA, CBP, and airport authorities.

Qualifications

• Knowledge of WFS training policies and processes.
• At least 2 years of ramp operational experience.
• Knowledge of aircraft ground movement and ground service equipment.
• Proven leadership abilities and ability to train others.
• Strong written and verbal English communication.
• Willingness to travel up to 10%.
• Ability to work with minimal supervision and deliver training materials.
• Excellent presentation and interpersonal skills.

Responsibilities

• Conduct initial, recurrent, and on-the-job training for ramp service agents.
• Ensure compliance with WFS policies and government safety regulations.
• Maintain and monitor training records for accuracy and audit readiness.
• Conduct local audits of safety and procedural standards.
• Update training manuals and standard operating procedures.
• Assist with data entry, flight documentation, and passenger-processing compliance.
• Interface with TSA, FAA, CBP, and local airport authorities.
• Support station management with training initiatives and compliance efforts.
• Conduct airline-specific training.
• Report to local station management with a dotted line to the corporate training team.

Skills

WFS Training Policies Compliance

Ramp Operational Experience

Aircraft Ground Movement Knowledge

Leadership Qualities

Oral & Written Communication Skills

Training Facilitation & Presentation

English Fluency

Travel Availability

Job description

• Conduct initial, recurrent, and on-the-job training for ramp service agents


• Ensure compliance with WFS policies and government safety regulations


• Maintain and monitor training records for accuracy and audit readiness


• Conduct local audits of safety and procedural standards


• Update training manuals and standard operating procedures


• Assist with data entry, flight documentation, and passenger-processing compliance


• Interface with TSA, FAA, CBP, and local airport authorities


• Support station management with training initiatives and compliance efforts


• Conduct airline-specific training


• Report to local station management with a dotted line to the corporate training team

Requirements

• Must be knowledgeable and compliant with WFS training policies and processes


• 2 years of ramp operational experience


• Knowledge and experience with aircraft ground movement, ground service equipment, and deicing operations


• Leadership qualities


• Strong oral and written communication skills


• Excellent presentation and interpersonal skills


• Ability to travel 10%


• Ability to read, write, fluently speak, and understand English


• Ability to speak clearly and be understood


• Ability to work with little or no supervision


• Regular and timely attendance


• Ability to lift up to 35 lbs.


• Ability to work in variable weather and environmental conditions


• Ability to work in a high-noise environment


• Ability to work in restricted spaces


• Ability to push, pull, bend, stoop, twist, turn, reach, crawl, and grip as necessary

Core Competencies

Demonstrates expertise in conducting training for ramp service agents, ensuring compliance with WFS policies and government safety regulations, and maintaining accurate training records. Proficient in airline-specific training and effective communication with various regulatory authorities.

Highest-signal resume keywords

• WFS Training Policies Compliance


• Ramp Operational Experience


• Aircraft Ground Movement Knowledge


• Strong Oral And Written Communication Skills


• Leadership Qualities

ATS Optimization Keywords

Hard Skills

• Training Conducting


• Data Entry


• Flight Documentation


• Safety Audits


• Standard Operating Procedures Update


• Ground Service Equipment Knowledge


• Deicing Operations Knowledge

Soft Skills

• Interpersonal Skills


• Presentation Skills


• Ability To Work Independently

Industry Keywords

• TSA


• FAA


• CBP


• Ramp Service Agents


• Compliance Efforts


• Training Records Maintenance