Instructional Technology Analyst

Ohio State University; Columbus (OH); On-site; USD 59,000 - 77,000; Full time

Job summary

The Ohio State University’s Fisher College of Business facilities team seeks an experienced Instructional Technology Analyst in Columbus. You will provide expert troubleshooting and hands-on support for learning environments, including classrooms and meeting spaces, as well as distance learning facilities.

You will help operate and maintain AV and control systems (Crestron), train student staff, and participate in installations and preventive maintenance.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years’ experience with installing and maintaining learning environment hardware and software (audio, video, control systems including Crestron).
• Experience with customer service and ticketing systems.

Responsibilities

• Provide expert-level troubleshooting and in-person user support for Fisher College learning environments.
• Investigate incidents and provide solutions and resolutions.
• Manage after-hours classroom support and train student staff who respond to urgent needs.
• Assist with installation projects and preventative maintenance.
• Support network and security needs in collaboration with FCOBITS team.

Skills

AV installation

Customer service

Networking basics

Education

Bachelor’s degree or equivalent

Tools

Crestron

Job description

## Instructional Technology AnalystApplylocations: Columbus Campustime type: Full timeposted on: Posted Todayjob requisition id: R157299Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Instructional Technology Analyst## Department:Fisher College | FacilitiesProvides expert-level troubleshooting and in-person user support for Fisher College of Business (FCOB) learning environments including classroom, meeting, and event spaces. Assist users with operation of distance learning facilities; Provides expert level troubleshooting and support for all electronic/electro-mechanical systems related to control of the classroom environment; Investigates incidents and provides solutions and resolutions; Collaborates with other FCOBITS support specialists as needed for network and security needs. Manages after-hours classroom support operation including answering and tracking calls and shares the responsibility of managing and training student support staff who respond to urgent customer needs in the classroom. Assists with installation projects and preventative maintenance as required.Position will have fluctuating hours including Saturday support of online and in-person weekend graduate programs.**Required Qualifications**Bachelor’s Degree or equiv. combination of education and experience. A minimum of 2 years’ experience with installing and maintaining learning environment hardware and software - audio, video and associated control systems including Crestron. Experience with customer service and ticketing systems. Working knowledge of networking basics and client hardware and software.**Desired Qualifications**3-4 years’ experience with installing and maintaining learning environment hardware and software - audio, video and associated control systems including Crestron. Advanced knowledge and appropriate training in relevant computer technologies (display audio control) systems design installation and repair. Solid understanding of common network protocols and basic configuration## Additional Information:The target hiring range for this job profile is $58,700 - $77,200. The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.## Location:Mason Hall (0252)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***