Instructional Technology Analyst

Ohio State University; Mason Hall (TN); On-site; USD 59,000 - 77,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

State retirement plan

Job summary

Ohio State University is seeking an Instructional Technology Analyst to provide expert in-person support for Fisher College of Business learning spaces, including classrooms and event rooms. You will troubleshoot audio/video/Crestron systems and assist with distance learning facility operation.

The role includes after-hours classroom support, supervising student staff, and helping with installations and preventive maintenance across the facilities.

Qualifications

• Bachelor’s degree or equiv. combination of education and experience.
• Minimum 2 years’ experience with installing and maintaining learning environment hardware and software - audio, video and associated control systems including Crestron.
• Experience with customer service and ticketing systems.
• Working knowledge of networking basics and client hardware and software.

Responsibilities

• Provides expert-level troubleshooting and in-person user support for Fisher College of Business learning environments, including classroom, meeting, and event spaces.
• Assists users with operation of distance learning facilities and controls of classroom environments.
• Investigates incidents and provides resolutions; collaborates with other FCOBITS for network and security needs.
• Manages after-hours classroom support and trains student staff for urgent needs; participates in installation and preventive maintenance.

Skills

Crestron

Audio/Video

Networking basics

Customer service

Ticketing systems

Education

Bachelor’s degree or equiv.

Tools

Ticketing systems

Learning environment software

Job description

Job Title

Instructional Technology Analyst

Department

Fisher College | Facilities

Job Description

Provides expert-level troubleshooting and in-person user support for Fisher College of Business (FCOB) learning environments including classroom, meeting, and event spaces. Assist users with operation of distance learning facilities; Provides expert level troubleshooting and support for all electronic/electro-mechanical systems related to control of the classroom environment; Investigates incidents and provides solutions and resolutions; Collaborates with other FCOBITS support specialists as needed for network and security needs. Manages after-hours classroom support operation including answering and tracking calls and shares the responsibility of managing and training student support staff who respond to urgent customer needs in the classroom. Assists with installation projects and preventative maintenance as required. Position will have fluctuating hours including Saturday support of online and in-person weekend graduate programs.

Required Qualifications

• Bachelor’s Degree or equiv. combination of education and experience.


• A minimum of 2 years’ experience with installing and maintaining learning environment hardware and software - audio, video and associated control systems including Crestron.


• Experience with customer service and ticketing systems.


• Working knowledge of networking basics and client hardware and software.

Desired Qualifications

• 3-4 years’ experience with installing and maintaining learning environment hardware and software - audio, video and associated control systems including Crestron.


• Advanced knowledge and appropriate training in relevant computer technologies (display audio control) systems design installation and repair.


• Solid understanding of common network protocols and basic configuration

Additional Information

The target hiring range for this job profile is $58,700 - $77,200. The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.

Location: Mason Hall (0252)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Benefits

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.


• Paid time off, including sick and vacation time and 11 holidays.


• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.

Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit.

We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers.

We’re a team of dedicated colleagues with access to boundless resources that support you.