Instructional Support Lead — Data-Driven & Faculty Services

The Chronicle Of Higher Education, Inc.; Dallas (TX); On-site; USD 36,000 - 39,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. in Dallas, Texas seeks an experienced Learning Resource Operations Manager to support the Director in day-to-day planning and operations of the Learning Resource area. You will coordinate and manage activities, supervise staff, and ensure data collection for federal and state reports.

Responsibilities include maintaining the area website, applying program policies, and collaborating with campus divisions to deliver student support services and outreach.

Qualifications

• Bachelor’s degree or higher in a related field plus 4 years in an educational environment related to student development and/or support services.
• Associate’s degree in a related field plus 6 years of experience in an educational environment related to student development and/or support services.
• Requires 1 year of supervisory experience.
• Must have diplomacy, customer service, planning and problem solving skills.
• Ability to collaborate with others and work independently.

Responsibilities

• Plans, coordinates, and manages the daily operations of the instructional support area assigned.
• Hires, trains, evaluates, develops and supervises instructional support staff.
• Collects, manages, maintains, and interprets data for the area assigned and for reports.
• Maintains the area website presence and information.
• Works collaboratively with instructional divisions campus-wide.

Skills

Operations planning

Staff supervision

Customer service

Data collection and reporting

Coordination

Communication

Education

Bachelor's degree or higher

Associate's degree + 6 years experience

Job description

The Chronicle Of Higher Education, Inc. in Dallas, Texas seeks an experienced Learning Resource Operations Manager to support the Director in day-to-day planning and operations of the Learning Resource area. You will coordinate and manage activities, supervise staff, and ensure data collection for federal and state reports.

Responsibilities include maintaining the area website, applying program policies, and collaborating with campus divisions to deliver student support services and outreach.