Instructional Designer – Multimodal Training Specialist

SERVPRO Industries, Inc.; Gallatin (TN); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401k match

Paid time-off and holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

ERGs

Development program

Job summary

SERVPRO Industries, Inc. is seeking an experienced Instructional Designer to craft high-quality learning content for on-demand, ILT, and blended formats. You will translate operational standards into engaging, instructional experiences aligned with our brand and learning strategy.

You will collaborate with SMEs and Field Capability to ensure accuracy and relevance, while driving content governance and continuous improvement across SERVPRO’s Schools of Learning.

Qualifications

• 3+ years of instructional design experience in corporate training, L&D, or franchise/field-based environments.
• Experience designing multi-modality learning (on-demand, ILT, blended).
• Proficiency with authoring tools: Articulate Storyline, Rise, Camtasia.
• Understanding of LMS structure, content governance, and metadata best practices.
• Strong communication skills—able to simplify complex information for diverse learners.
• Collaborative mindset with the ability to partner across L&D and Operations.
• Field-first orientation with understanding of operational realities and learner needs.
• Commitment to continuous improvement and instructional excellence.

Responsibilities

• Build high-quality learning content for on-demand modules, instructor-led training, blended programs, and microlearning.
• Translate standards, SOPs, and business needs into measurable learning objectives and structured experiences.
• Develop storyboards, scripts, facilitator guides, participant guides, assessments, and multimedia assets.
• Conduct stakeholder interviews to understand goals, performance gaps, and learner needs.
• Partner with SMEs to validate content accuracy and ensure real-world alignment.
• Collaborate with Field Capability to support evolving learning objectives.
• Ensure content adheres to content standards, brand voice, and instructional design standards.
• Maintain version control and content lifecycle with LMS governance.
• Conduct QA reviews for clarity, accessibility, and instructional integrity.
• Design assessments and knowledge checks to measure learner progress and readiness.
• Work with Learning Experience to ensure content is properly structured and tagged in the LMS.
• Collaborate with Project Managers to scope and plan content development.
• Incorporate learner feedback and operational changes into updates.
• Stay current on instructional design trends and edtech tools.

Skills

Instructional design

Multimodal learning

Strong communication

Collaborative mindset

Field-first orientation

Education

Bachelor's in instructional design

Tools

Articulate Storyline

Rise

Camtasia

Job description

Headquarters Careers at Servpro Industries, LLC.

Current job opportunities are posted here as they become available.

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Instructional Designer is responsible for designing, developing, and maintaining high - quality learning content that strengthens franchisee and HQ capability across SERVPRO’s Schools of Learning (Restoration, Construction, Office, Biz Dev, Leadership, Onboarding, etc.). This role translates operational standards and business needs into clear, engaging, instructionally sound learning experiences delivered through on - demand, virtual, and live modalities. Reporting to the Director, Instructional Design, the Instructional Designer ensures content accuracy, consistency, and alignment with SERVPRO’s brand, operational expectations, and learning strategy.

You will

• Build high - quality learning content for on - demand modules, instructor - led training, blended programs, and microlearning.
• Translate operational standards, SOPs, and business needs into measurable learning objectives and structured learning experiences.
• Develop storyboards, scripts, facilitator guides, participant guides, assessments, and multimedia assets.
• Conduct stakeholder interviews to understand business goals, performance gaps, and learner needs.
• Partner with SMEs (HQ and franchise) to validate content accuracy and ensure alignment with real - world operational practices.
• Collaborate with Field Capability to ensure ILT content supports evolving learning objectives.
• Ensure all content adheres to SERVPRO’s content standards, brand voice, and instructional design standards.
• Maintain version control and support content lifecycle management in partnership with the LMS Architect & Governance role.
• Conduct QA reviews of courses to ensure clarity, accessibility, and instructional integrity.
• Design assessments, knowledge checks, and capability validation tools that measure learner progress and operational readiness.
• Work closely with Learning Experience to ensure content is properly structured, tagged, and optimized within the LMS.
• Collaborate with Project Managers to scope, plan, and execute content development projects.
• Incorporate learner feedback, data insights, and operational changes into content updates.
• Stay current on instructional design trends, adult learning principles, and edtech tools.

You have

• 3+ years of instructional design experience in corporate training, L&D, or franchise/field - based environments.
• Experience designing multi - modality learning (on - demand, ILT, blended).
• Background in one or more SERVPRO Schools (Restoration, Construction, Office, Biz Dev, Leadership, Onboarding) preferred.
• Proficiency with authoring tools (Articulate Storyline, Rise, Camtasia, etc.).
• Understanding of LMS structure, content governance, and metadata best practices.
• Strong communication skills — able to simplify complex information for diverse learners.
• Collaborative mindset with the ability to partner effectively across L&D and Operations.
• Field - first orientation with an understanding of operational realities and learner needs.
• Commitment to continuous improvement and instructional excellence.

Education

• Bachelor's degree in instructional design preferred, or an equivalent combination of education and relevant work-related experience.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.