Instructional Designer II

Tailored Management; United States; Remote; USD 57,859 - 63,796; Full time

Job summary

A leading staffing firm is seeking an experienced Instructional Designer to create effective and engaging learning experiences for customer support teams. The role requires expertise in instructional design methodologies, digital course development, and collaboration with cross-functional teams. Ideal candidates will have at least 3 years of experience and a degree in Instructional Design or Education. This contract position offers a pay rate of $46.31/hr with potential extensions and a focus on continuous improvement.

Qualifications

• Minimum of 3 years professional experience as an Instructional Designer.
• Proficiency in learning management systems (LMS).
• Understanding of adult learning principles and instructional design concepts.

Responsibilities

• Create engaging and interactive learning solutions.
• Collaborate with SMEs to gather and review content.
• Analyze learning needs through assessments.

Skills

Instructional design methodologies

Excellent communication skills

Proficiency in multimedia software

Strong organizational skills

Education

Bachelor’s or Master’s degree in Instructional Design or Education

Tools

Articulate Storyline/Rise

Adobe Creative Suite

Google Suite

Job description

This range is provided by Tailored Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$42.00/hr - $46.31/hr

Direct message the job poster from Tailored Management

Duration: 06-month contract (with possible extension 100%)

Start Date: Targeting Feb 2026

Pay Rate: $46.31/hr. on W2

Job Description:

Who we’re looking for

• Our team supports **** global Customer Support organization through new employee onboarding, career progression, and any changes that require learning solutions. Our team is part of Continuous Improvement, which is responsible for consulting, designing, and enabling cross functional efforts within **** Operational Excellence.
• We are seeking a highly skilled and creative Instructional Designer to join our team. As an Instructional Designer, you will play a critical role in creating engaging and effective learning experiences for our customer support teams. You will use your expertise in instructional design methodologies, learning technologies and multimedia design to create innovative solutions that align with our business objectives and promote continuous learning.
• The ideal candidate will have a strong background in training design and development, excellent communication skills, and a passion for facilitating learning and knowledge transfer.

What you’ll be doing

• Utilize instructional design methodologies to create engaging and interactive learning solutions, including digital learning, virtual instructor‑led training (vILT), microlearning, videos, and supporting documentation
• Design activities and assessments which promote hands‑on and experiential learning
• Collaborate with subject matter experts (SMEs) and stakeholders to gather content, review technical information, and translate complex topics into clear and concise materials
• Analyse learnings needs by conducting needs assessments and audience analysis to identify learning objectives and appropriate strategies Author, maintain, and update online courses, utilizing real time training evaluation data to inform ongoing maintenance and design needs
• Collaborate with cross‑functional teams, such as product development and marketing, to align training initiatives with company goals and objectives
• Design and create engaging, effective digital courses through the use of Articulate Storyline/Rise and other e‑learning tools; building quizzes and interactivity; testing of courses prior to their release; maintenance and refreshing of content in existing e‑learning courses.
• Build assessments to track learner progress and to verify job‑readiness
• Develop network with facilitators and learners. Intake, act upon, and track content feedback from facilitators and learners
• Stay abreast of industry trends, innovations and emerging technologies in instructional design and digital learning to continually enhance the effectiveness of learning solutions
• Proactively revise content as **** products and internal processes evolve
• Track and report on work in Asana project pages
• Create and execute plans for advancing the organization’s knowledge of learning theories, digital learning and facilitation, as well as learning technologies

What you bring to the role

Basic Qualifications

• Bachelor’s or Master’s degree in Instructional Design, Education, or related field.
• A minimum of 3 years professional experience as an Instructional Designer.
• Excellent written and verbal communication skills, including the ability to effectively present to a wide range of audiences.
• Proficiency in using authoring tools, learning management systems (LMS), and multimedia software such as Adobe Creative Suite, Google Suite and Articulate Rise 360.
• Proficiency in utilizing virtual training delivery and facilitation tools
• Understanding of adult learning principles and instructional design concepts.
• Strong organizational and project management skills, with the ability to manage multiple projects and meet deadlines in a fast‑paced environment.
• Portfolio or samples of previous instructional design work showcasing a variety of learning solutions and multimedia assets.
• A passion for continuous learning and professional growth.

"If you are passionate about designing impactful digital learning experiences that enable global customer support teams to perform at their best, we’d love to hear from you."

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Human Resources, Training, and Education

Industries

Software Development