Instructional Designer - FLEX Toshiba Global Commerce Solutions - External Durham, NC, US Workplace On-site 3 hours ago

Content Creators; Durham (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Toshiba Global Commerce Solutions is seeking an Instructional Designer to create and deliver product solution materials and training for a global sales and partner network. The role emphasizes collaboration with SMEs, needs analyses, and developing engaging web-based courses and instructor-led components.

The candidate will manage the course development process, storyboard modules, and publish assessments, while maintaining content in the LMS and ensuring alignment with TGCS product portfolios

Qualifications

• Bachelor's degree and at least 3 years' experience designing and developing instructor-led and web-based eLearning for technical sales audiences.
• Proficiency with Articulate 360, Adobe Captivate, and Camtasia.
• Experience with responsive eLearning design for multi-platform delivery.
• Strong communication and collaboration with SMEs and stakeholders.
• Experience managing content in an LMS (e.g., SABA).
• Proficiency with MS Office.

Responsibilities

• Assess learning needs with global technical reps and channel managers to develop training solutions.
• Collaborate with portfolio managers, services managers, and SMEs to gather content for materials.
• Design and develop sales materials and training focused on technology solutions addressing business challenges.
• Deliver live and recorded product updates to global sales and services teams.
• Maintain online and instructor-led content, curricula, and assessments.
• Update education development plans to align with goals.
• Perform related duties as assigned.

Skills

Articulate 360

Adobe Captivate

Camtasia

Responsive eLearning

Adobe Creative Cloud

Photoshop

Illustrator

SME collaboration

Needs analysis

SABA LMS

MS Office

Screencasts

Verbal communication

Education

Bachelor's degree

Tools

SABA

Job description

Note: This position does not offer visa sponsorship. Applicants must have authorization to work in the United States without requiring sponsorship now or in the future.

Toshiba Global Commerce Solutions is seeking an Instructional Designer. The instructional designer is a proactive team member who demonstrates creativity, adaptability, and a solid understanding of web-based eLearning technologies and instructional design methodologies. This role will focus on creating and delivering product solution materials and training to enable a team of global sellers and business partners. The instructional designer will assist in managing the course development process, developing and storyboard instructionally sound, interactive, engaging web-based course components for new and updated courses for Toshiba Global Commerce Solutions sales channels. The candidate will work collaboratively with subject matter experts, conduct needs analyses and assist in evaluating learning solutions to ensure they meet business objectives and deliver value. The candidate must have a desire to gain familiarity with TGCS product portfolios, an understanding of TGCS global sales channels and some experience in developing sales enablement solutions are essential.

Areas of Expertise & Special Skills:

Bachelor's degree and a minimum of 3 years' experience in designing and developing instructor-led and web-based eLearning programs for technical sales audiences, or equivalent experience.

Proficiency with eLearning content authoring tools such as Articulate 360 suite, Adobe Captivate, and Camtasia.

Experience with responsive eLearning design for multi-platform delivery.

Intermediate multimedia development skills, including graphics manipulation, template development, and user interface design using Adobe Creative Cloud, Photoshop, and Illustrator.

Ability to review and refine training materials to ensure learning objectives are met and incorporate SME/stakeholder feedback.

Experience creating and maintaining various training materials such as eLearning modules, simulations, instructor-led sessions, and quick reference guides.

Strong communication skills (verbal, written, and presentation).

Experience managing content in a learning management system (e.g., SABA).

Skilled in creating, editing, and publishing screencasts.

Proficiency in MS Office applications (Word, Excel, PowerPoint).

Ability to adapt to change and develop innovative solutions.

Team-oriented with a collaborative work style.

Key Responsibilities:

Assess learning needs by collaborating with global technical representatives and channel managers to develop effective training solutions.

Partner with portfolio managers, services managers, and technical presales subject matter experts to gather content for training materials.

Design and develop sales materials and training with a focus on how technology and software solutions address business challenges.

Deliver live and recorded product solution updates to global sales and services teams.

Maintain online and instructor-led course content, curriculum materials, and assessments.

Evaluate and update sales education development plans to align with team, organizational, and company goals.

Perform other related duties as assigned.

TGCS‑Specific Requirements:

Familiarity with the TGCS product portfolio and global sales channels is essential.

Financial Impact:

The demand for sales enablement and product training is high, with limited resources to meet these needs efficiently. This role can reduce costs by:

Assessing and implementing the most cost-effective training methods (e.g., converting instructor-led training to eLearning or blended programs).

Utilizing rapid eLearning tools for responsive web training.

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