Instructional Designer - FLEX

Toshiba Global Commerce Solutions; Durham (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Toshiba Global Commerce Solutions is seeking an Instructional Designer to create and deliver product solution materials and training for a global seller and partner audience. This role focuses on designing engaging web-based courses and managing the development process, collaborating with subject matter experts to meet business objectives.

You will translate complex technical content into accessible training, review materials for accuracy, and adapt to evolving TGCS portfolios and channels while

Qualifications

• Bachelor's degree and 3+ years designing and developing instructor-led or web-based eLearning for technical sales audiences.
• Proficiency with Articulate 360, Captivate and Camtasia.
• Experience with responsive eLearning design for multi‑platform delivery.
• Intermediate multimedia skills with Photoshop and Illustrator.

Responsibilities

• Collaborate with SMEs and channel managers to develop training solutions.
• Design and develop sales materials and training addressing business challenges.
• Deliver live and recorded product solution updates to global teams.
• Maintain course content, curricula, and assessments.

Skills

eLearning design

Sales enablement

Communication skills

Team collaboration

Education

Bachelor's degree

Tools

Articulate 360

Adobe Captivate

Camtasia

Photoshop

Illustrator

MS Office

SABA LMS

Job description

Note: This position does not offer visa sponsorship. Applicants must have authorization to work in the United States without requiring sponsorship now or in the future.

Toshiba Global Commerce Solutions is seeking an Instructional Designer. The instructional designer is a proactive team member who demonstrates creativity, adaptability, and a solid understanding of web-based eLearning technologies and instructional design methodologies. This role will focus on creating and delivering product solution materials and training to enable a team of global sellers and business partners. The instructional designer will assist in managing the course development process, developing and storyboard instructionally sound, interactive, engaging web-based course components for new and updated courses for Toshiba Global Commerce Solutions sales channels. The candidate will work collaboratively with subject matter experts, conduct needs analyses and assist in evaluating learning solutions to ensure they meet business objectives and deliver value. The candidate must have a desire to gain familiarity with TGCS product portfolios, an understanding of TGCS global sales channels and some experience in developing sales enablement solutions are essential.

Areas of Expertise & Special Skills:

• Bachelor's degree and a minimum of 3 years' experience in designing and developing instructor-led and web-based eLearning programs for technical sales audiences, or equivalent experience.
• Proficiency with eLearning content authoring tools such as Articulate 360 suite, Adobe Captivate, and Camtasia.
• Experience with responsive eLearning design for multi-platform delivery.
• Intermediate multimedia development skills, including graphics manipulation, template development, and user interface design using Adobe Creative Cloud, Photoshop, and Illustrator.
• Ability to review and refine training materials to ensure learning objectives are met and incorporate SME/stakeholder feedback.
• Experience creating and maintaining various training materials such as eLearning modules, simulations, instructor-led sessions, and quick reference guides.
• Strong communication skills (verbal, written, and presentation).
• Experience managing content in a learning management system (e.g., SABA).
• Skilled in creating, editing, and publishing screencasts.
• Proficiency in MS Office applications (Word, Excel, PowerPoint).
• Ability to adapt to change and develop innovative solutions.
• Team-oriented with a collaborative work style.

Key Responsibilities:

• Assess learning needs by collaborating with global technical representatives and channel managers to develop effective training solutions.
• Partner with portfolio managers, services managers, and technical presales subject matter experts to gather content for training materials.
• Design and develop sales materials and training with a focus on how technology and software solutions address business challenges.
• Deliver live and recorded product solution updates to global sales and services teams.
• Maintain online and instructor-led course content, curriculum materials, and assessments.
• Evaluate and update sales education development plans to align with team, organizational, and company goals.
• Perform other related duties as assigned.

TGCS-Specific Requirements:

Familiarity with the TGCS product portfolio and global sales channels is essential.

Financial Impact:

The demand for sales enablement and product training is high, with limited resources to meet these needs efficiently. This role can reduce costs by:

• Assessing and implementing the most cost-effective training methods (e.g., converting instructor-led training to eLearning or blended programs).
• Utilizing rapid eLearning tools for responsive web training.
• Enhancing the skills and knowledge of sales channels, potentially increasing revenue generation.

Complexity:

This role requires an in-depth understanding of TGCS product portfolios, sales channels, and processes. The instructional designer must possess intermediate knowledge of instructional design and adult learning methodologies, coupled with enthusiasm for learning and adaptability.

ABOUT THE COMPANY

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)