Installer I

Unitek-Global-Services; Wilmington (NC); On-site; USD 25,000 - 39,000; Full time

Job summary

Unitek-Global-Services is seeking a full-time Installation Technician in Wilmington, NC to install, upgrade and repair residential cable products and services. The role requires lifting up to 70 lbs, climbing into attics and crawl spaces, and delivering dependable service to customers.

The ideal candidate has 1 year of customer experience, a valid driver’s license, and can pass pre-employment testing. You should live within 30 miles of the office and communicate in English for safety

Qualifications

• One year of customer experience.
• Must be able to lift 70 lbs and access attics/crawl spaces.
• Pass pre-employment testing (MVR, drug, background).
• Valid driver's license.
• Candidate should live within 30 miles of the office.
• Basic command of English to understand safety requirements.

Responsibilities

• Install, upgrade and repair cable products.
• Service and troubleshoot cable products.
• Handle customer questions and develop solutions.
• Complete work orders and obtain signatures for billing.
• Follow safety policies and company procedures.
• Report to dispatch and assist with overflow.
• Adhere to quality standards.
• Perform other duties as assigned.

Skills

Customer service

Job description

Requisition Number

GCE-1831

Job Description

Serve customers and perform installations. This position will install, upgrade and repair residential cable products and services.

Job Responsibilities

• Install, upgrade and repair cable products
• Service and trouble-shoot cable products
• Handle all customer complaints, questions and develop solutions
• Responsible for completing work orders and retrieving proper signatures for accurate billing
• Ensure all installation work is done according to quality standards
• Report to dispatch according to company procedures
• Assist with work overflow
• Follow all company policy and procedures
• Adhere to safety policy
• Other duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to frequently lift 70 lbs. climb heights and work inside attics & crawl spaces
• One year customer experience
• Must have a basic command of the English language to understand the safety requirements of the position
• Candidates must be able to pass pre-employment testing (MVR, drug, and background)
• Valid driver's license
• The ideal candidate will live within a 30-mile radius of our office
• Highly motivated individuals are desired

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