Cable Installation Technician

Creative HR Solutions; Des Moines (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

Creative HR Solutions is seeking dedicated individuals in Des Moines, Iowa, to provide exceptional customer service in the telecommunications sector. The role involves installing and troubleshooting services, operating various tools, and ensuring customer satisfaction.

Ideal candidates should possess strong communication skills, a high school diploma or GED, and be able to meet physical demands, including lifting up to 80 pounds. A valid driver's license is required, and employment is contingent upon successful completion of a drug test.

Qualifications

• Professional appearance and demeanor.
• At least 21 years of age.
• Must pass a drug test and background check.
• Ability to meet physical demands.

Responsibilities

• Provide world-class customer service to subscribers.
• Install, troubleshoot, and repair customer equipment.
• Operate hand tools and test equipment safely.
• Maintain vehicle and equipment in good condition.
• Complete all paperwork accurately and timely.

Skills

Customer service skills

Strong communication skills

Technical aptitude

Safety awareness

Education

High School diploma or GED

Job description

Industry leading subcontractor for the telecommunications industry.

Job Description

Responsibilities / Duties

• Provide the customer with world class customer service and promote a good relationship between the subscriber and the local cable company.
• Install new services; troubleshoot, diagnose, repair, or replace the subscriber's existing equipment.
  • This may include:
    • Hanging new drops, setting up the subscribers residential data network (network devices), setting up email service, installing digital phone, installation of digital and HD services, and education of the customer on all services provided and their use.
• Work closely with dispatch and project managers for assignment of workload and daily schedule
• Operate vehicle, hand tools, power tools, ladders, signal level meters, volt meters, converters, cable locators, leakage detection devices, and other test equipment
• Complete required paperwork in neat, organized, and timely manner. This can include timesheets, service orders, vehicle inspection, logs, job notes, etc.
• Maintain, clean, organize, and upkeep vehicle used for company business and all equipment
• Complete daily tasks with an emphasis on safety
• May perform other duties as needed

Qualifications

Requirements

• Must convey a professional appearance and demeanor
• Must posses strong communication skills when interacting with customers and conveying the company's products and services
• High School diploma or GED
• Highly motivated with a proven record of high productivity
• Technical knowledge and aptitude in areas of responsibility
• Must be at least 21 years of age
• Must be able to meet all physical demands (see Work Environment)
• Must have a current, valid, unrestricted driver's license
• Employment contingent on successful completion of a drug test and background check

Additional Information

• Work will be completed indoors and outdoors. Must be able to work in all types of weather conditions
• Must be able to work in tight spaces; such as a crawl space or attics
• Must be able to bend, stand, sit, crawl, climb, and lift throughout each day
• Must be able to lift, handle, and carry up to 80 pounds
• Must be able to use a 28ft. extension ladder
• Must be able to work at heights of 3-30 feet
• Must adhere to all safety guidelines