Installed Services Manager — Lead Projects & Install Teams

Carter Lumber; Myrtle Beach (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision

Short and Long-Term Disability

Company-paid life insurance and AD&D

401(k) with company match

Vacation and paid holidays

Vendor incentives

Room for growth

Job summary

Carter Lumber in Myrtle Beach, SC seeks an Installed Manager to oversee installation services, repairs and remodeling by employees and subcontractors. You will manage schedules, ensure work meets codes and quality standards, and emphasize exceptional customer service.

The role requires 2+ years in installed sales or building materials, strong problem solving, excellent communication, and a valid driver's license with reliable vehicle. On-site position focused on safety and process improvements.

Qualifications

• 2+ years of installed sales or related building materials/installation experience.
• Strong knowledge of installation methods and process improvements.
• Ability to solve problems using strong judgment in analyzing, troubleshooting, and evaluating the problem.
• Excellent organizational, communication and customer service skills.
• Ability to analyze and provide recommendations to solve problems.
• Must have a valid driver’s license and a reliable vehicle.

Responsibilities

• Identifies and recruits qualified field personnel and subcontractors.
• Ensures all paperwork requirements are met.
• Ensures installers are completing work according to the company’s code of conduct.
• Works closely with the Installed Service Manager to create a strong installed sales team to meet company sales and margin goals.
• Schedules and coordinates installed services.
• Works with existing sales force to identify installed sales opportunities and makes installed sales presentations to potential customers.
• Researches and identifies market opportunities and trends to grow installed sales.
• Ensures that jobs are completed timely and according to contract.
• Solves issues in a patient and understanding manner while ensuring the customer is treated with the utmost respect and given the highest quality of workmanship.
• Ensures Installers are performing their job in a safe manner and that OSHA regulations are being followed.
• Directs and facilitates best practices to ensure safety standards are being met by conducting inspections.
• Ability to direct and train Installers effectively to ensure the guidelines and requirements are being met per regulatory agencies.
• Ensures the Installer has the training needed to install the product safely and efficiently.

Skills

Installed sales

Materials knowledge

Installation knowledge

Problem solving

Organizational skills

Communication skills

Customer service

Driver's license

Job description

Carter Lumber in Myrtle Beach, SC seeks an Installed Manager to oversee installation services, repairs and remodeling by employees and subcontractors. You will manage schedules, ensure work meets codes and quality standards, and emphasize exceptional customer service.

The role requires 2+ years in installed sales or building materials, strong problem solving, excellent communication, and a valid driver's license with reliable vehicle. On-site position focused on safety and process improvements.