Installed Base Transformation Lead

ABB Inc.

Richmond (VA)

Hybrid

USD 83.000 - 133.000

Vollzeit

14 Tage+

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Zusammenfassung

ABB Inc. in Richmond, VA is seeking an Installed Base Manager to lead strategic IB management across global service operations, partnering with BPOs to transform ServIS deployment.

The role starts onsite, moves to hybrid, requires 5+ years, SAP/Salesforce, ServIS expertise, and strong data governance; you will drive change and cross-functional collaboration to improve service delivery.

Qualifikationen

Masters degree in a technical field required.
Minimum 5 years experience in business process management, service operations, IT project implementation, or ServIS implementation.
Hands-on ServIS experience (5+ years).
Strong Installed Base management knowledge.
Experience with SAP and Salesforce.
Familiarity with Gate Model, Six Sigma or Lean methodologies.
Proven change management and stakeholder engagement skills.
Excellent English communication.
Onsite initially, then hybrid; US work authorization required.

Aufgaben

Define IB management strategy and governance; implement IB processes locally and ensure global guidelines.
Lead IB processes and tools; support ERP-to-ServIS integration; automate manual processes.
Define product data requirements; ensure regular flow of new production data to ServIS; migrate legacy data.
Monitor and improve IB data quality; develop KPIs; leverage Super User support.
Coordinate with global Service P&T, Country/BU/Factory IB Managers; lead cross-functional forums.

Kenntnisse

Installed Base management

ServIS experience

English communication

Stakeholder engagement

Ausbildung

Master's degree in a technical field

Tools

ServIS

SAP

Salesforce

Jobbeschreibung