Service Sales Specialist - Installed Base Growth & Upgrades

ABB Inc.; MacGregor Park (NC); On-site; Full time

Job description

Overview

At ABB, we help industries outrun — leaner and cleaner. Progress is an expectation for you, your team, and the world. As a global market leader, ABB provides the resources to help you succeed. This position reports to the Talent Acquisition Partner.

Your role and responsibilities

In this role, you will drive service sales processes, generate service sales opportunities, and secure profitable sales within the designated areas. You will focus on Installed Base (IB) penetration and selling the entire Service product portfolio, build long-term customer relationships, and ensure a rapid response to customer needs and issues.

The work model for the role is: Onsite, Hybrid.

This role supports ABB's growth across India, covering multiple locations and clusters. We seek highly motivated and innovative professionals for positions such as Service Sales Specialist, Service Sales Manager, Area Service Sales Manager, and Technical Service Specialist. This is a valuable opportunity to be considered for upcoming roles across diverse regions and customer sites.

You will be mainly accountable for:

• Penetrating IB, promoting upgrades, retrofits, and value-add solutions to benefit customers and ABB.
• Understanding the channel strategy, establishing related prices, preparing sales plans, reviewing them, and proposing recovery plans when needed.
• Generating service sales leads and developing new market opportunities by using market trend information and identifying potential new service portfolios.
• Acting as a marketer/salesperson of ABB's service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).

Qualifications for the role

• Service Sales Experience: 5-15 years in Service Sales with product ranges such as:

  • Substation automation
  • PLC / DCS / SCADA
  • Analytical products
  • Instrumentation (flow, level, transmitter, pressure)
  • Excitation systems
  • AVR panels
  • HT motors
  • VFDs and drives
  • Large system drives
  • LV switchgear (MCC, PCC, MCB, MCCB, PSS)
  • MV switchgear (AIS/GIS)
  • Building automation systems
  • Residential, distribution, and control products
• Industry exposure: Strong background working with MV/LV switchgear products and related service offerings to the above product lines.
• Service portfolio expertise: Hands-on experience in selling spare parts, AMC (Annual Maintenance Contracts), retrofits, upgrades, and preventive maintenance services.
• Product knowledge: In-depth knowledge of ABB product portfolio and technical troubleshooting.
• Market understanding: Strong understanding of the market, including customers and service opportunities.
• Educational qualification: Full-time degree in Electrical, Electronics, or Instrumentation Engineering.
• Communication skills: Comfortable and effective in communicating professionally in English.