Installations Contractor Manager: Ops, Quality & KPI Leader

unWired Broadband; Fresno (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company-paid Life Insurance and AD&D

Long Term Disability Insurance

401K with company contributions and, (

Holiday, Vacation, and Sick paid time

Complimentary internet connection

Job summary

unWired Broadband in Fresno, CA is seeking an experienced Contractor Manager to oversee installation contractor relationships and ensure quality, safety, and cost controls across the vendor base. The role reports to the COO and focuses on SOW compliance, KPI tracking in Salesforce, scheduling, invoices, and onboarding new contractors, with travel to field sites as needed.

This position requires 3–5 years of field-operations management, vendor management, and knowledge of FTTH or fixed wireless

Qualifications

• 3–5 years managing field installation, construction, or service delivery operations in telecom, ISP, cable, or related field-services.
• Direct experience managing third-party contractors or subcontractors, including scheduling, SOW enforcement, invoice reconciliation, and quality oversight.
• Working knowledge of FTTH and/or fixed wireless installation processes and standard install/de-install workflows.
• Proficiency in reading and applying routine contract terms (SOWs, MSAs) in day-to-day vendor management.
• Experience with CRM/ops platforms for scheduling and KPI tracking (Salesforce preferred).
• Strong written and verbal communication; represents company standards to external vendor crews.

Responsibilities

• Serve as the primary operational point of contact for installation contractors, managing day-to-day schedule coordination, dispatch coordination, and escalation resolution.
• Own contractor SOW compliance — track deliverables, unit pricing, and scope against signed agreements, and flag deviations before disputes arise.
• Conduct quality control audits on completed contractor installs, de-installs, upgrades, and repairs against install standards.
• Reconcile contractor invoices against completed, verified work orders prior to approval; identify billing discrepancies.
• Monitor contractor capacity against install volume forecasts and manage resourcing or throughput gaps.
• Track and report contractor KPIs (install cycle time, first-time-fix rate, rework/callback rate, SLA adherence) via Salesforce.
• Partner with operations leadership on contract renewals, SOW amendments, and vendor performance reviews.
• Support onboarding of new contractor vendors, including safety and process orientation.
• Build and maintain the reporting cadence giving executive leadership visibility into contractor performance vs. benchmarks.

Skills

Vendor management

Contract management

KPI tracking

SOW enforcement

CRM scheduling

Safety compliance

Interpersonal communication

Education

High School Diploma

Tools

Salesforce

Job description

unWired Broadband in Fresno, CA is seeking an experienced Contractor Manager to oversee installation contractor relationships and ensure quality, safety, and cost controls across the vendor base. The role reports to the COO and focuses on SOW compliance, KPI tracking in Salesforce, scheduling, invoices, and onboarding new contractors, with travel to field sites as needed.

This position requires 3–5 years of field-operations management, vendor management, and knowledge of FTTH or fixed wireless