Installation Contractor Manager

unWired Broadband; Fresno (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company paid Life Insurance and AD&D

401K with company contributions

Job summary

unWired Broadband in Fresno is seeking an experienced Contractor Manager to oversee installation contractor relationships, ensure quality, safety, and cycle-time standards, and report to the COO.

You will own SOW compliance, track deliverables and pricing, coordinate schedules, monitor KPIs in Salesforce, and support contract renewals and onboarding across the service territory.

Qualifications

• 3–5 years managing field installation, construction, or service delivery operations with third‑party contractors.
• Experience with SOW enforcement, invoice reconciliation, and quality oversight.
• Knowledge of FTTH/fixed wireless install processes and standard workflows.
• Ability to read routine contract terms (SOWs, MSAs) in daily vendor management.
• Experience with CRM/ops platforms for scheduling and KPI tracking, Salesforce preferred.

Responsibilities

• Serve as the primary operations contact for installation contractors and manage day‑to‑day scheduling.
• Own SOW compliance, track deliverables and pricing, and flag deviations early.
• Conduct quality audits of installs/de-installs and reconcile invoices.
• Monitor capacity and KPIs via Salesforce and report to leadership.
• Support vendor onboarding, renewals, and reporting cadence.

Skills

Contractor mgmt

SOW enforcement

Scheduling & dispatch

Vendor management

Salesforce

Communication

Travel flexibility

Education

High School Diploma

Tools

Salesforce

Job description

unWired is searching for an experienced Contractor Manager to manage our installation contractor relationships. Reporting to the COO, this position is responsible for contractor performance, scope compliance, and cost control across our installation vendor base. The Contractor Manager, Installations ensures that outsourced install and de-install work meet our quality, safety, and cycle-time standards.

• Serve as the primary operational point of contact for installation contractors, managing day-to-day schedule coordination, dispatch coordination, and escalation resolution.
• Own contractor SOW compliance — track deliverables, unit pricing, and scope against signed agreements, and flag deviations before they become disputes.
• Conduct quality control audits on completed contractor installs, de-installs, upgrades, and repairs, including field spot-checks, against unWired's install standards.
• Reconcile contractor invoices against completed, verified work orders prior to approval; identify billing discrepancies.
• Monitor contractor capacity against install volume forecasts, and manage resourcing or throughput gaps proactively.
• Track and report contractor KPIs (install cycle time, first-time-fix rate, rework/callback rate, SLA adherence) via our Salesforce frameworks.
• Partner with operations leadership on contract renewals, SOW amendments, and vendor performance reviews.
• Support onboarding of new contractor vendors, including safety and process orientation.
• Build and maintain the reporting cadence that gives executive leadership visibility into contractor performance versus benchmarks.

Required Knowledge, Skills, and Abilities:

• High School Diploma, or equivalent language and mathematical skills.
• 3-5 years managing field installation, construction, or service delivery operations in telecom, ISP, cable, or a related field-services industry.
• Direct experience managing third-party contractors or subcontractors, including scheduling, SOW enforcement, invoice reconciliation, and quality oversight.
• Working knowledge of FTTH and/or fixed wireless installation processes and standard install/de-install workflows.
• Proficiency in reading and applying routine contract terms (SOWs, MSAs) in day-to-day vendor management.
• Experience with CRM/ops platforms for scheduling and KPI tracking (Salesforce preferred).
• Strong written and verbal communication. This role regularly represents unWired standards to external vendor crews and reports performance data to executive leadership.
• Valid driver's license and ability to travel regularly to field sites across unWired's service territory.
• Medical, Dental, and Vision Insurance with company subsidies
• Company paid Life Insurance and AD&D
• Long Term Disability Insurance
• Flexible Spending Accounts
• 401K with company contributions, including discretionary Profit-Sharing contributions
• Holiday, Vacation, and Sick paid time off
• Complementary internet connection

Fresno based unWired Broadband was founded in 2003 with the goal of delivering fast, reliable Internet connections to homes and businesses in rural and underserved areas. Strong demand, fueled by increasing needs for connectivity, have led to 23 years of continuous growth. We currently cover over 19,000 square miles between Corning and the base of the Grapevine. Over 200 tower sites are strategically located to cover the rural and underserved areas that have been ignored by DSL, cable and fiber carriers.