Installation & Service Technician

Hines Industries, Inc.; Ann Arbor (MI); On-site; USD 50,000 - 75,000; Full time

Job summary

Hines Industries, Inc. in Ann Arbor, MI is seeking a Field Service Technician to install, train, troubleshoot, and service equipment at customer sites nationwide.

Position requires 75% travel, strong PLC and real-time control knowledge, and excellent customer relations. High school diploma or GED and 2+ years of related experience preferred. Travel-heavy role with occasional machine assembly tasks.

Qualifications

• Proven ability to diagnose and repair automated machinery on-site.
• Experience with PLCs and real-time control systems is required.
• Customer-facing role requiring clear communication.

Responsibilities

• Install new equipment at customer sites and train users.
• Troubleshoot equipment and respond to maintenance calls.
• Log visit results in CRM and report for the team.
• Escalate issues if needed and ensure customer satisfaction.
• Assist in machine assembly and balancing as needed.

Skills

PLC knowledge

Troubleshooting

Problem solving

Team collaboration

Travel readiness

Education

HS diploma or GED

Tools

CRM software

Job description

Established and growing, machine design and manufacturing business, located in Ann Arbor, MI is searching for a field service technician interested in traveling to customer sites to install, train, and troubleshoot equipment. Machines have a PC computer user interface, PLCs, machine tool equipment, and occasionally robotics and conveyors. Travel averages 75% throughout the year. Strong troubleshooting and customer relationship skills are required.

Responsibilities

• Installing new equipment and training customers
• Troubleshooting equipment
• Responding to customer maintenance calls
• Handling customer issues and making sure the customer is 100% satisfied before you leave the site
• Logging the results of customer visits in CRM system for future follow-up by anyone in the group and for reporting purposes.
• Escalating issues to the proper level if assistance is required to resolve the problem.
• Other responsibilities will include machine assembly for the Production Department and balancing parts in the Balancing Service Department depending on the needs of the business.

Key Skills and Abilities

• Knowledge of programmable logic controllers and real-time control systems
• Experience troubleshooting automated machines
• Strong problem solving abilities
• Ability to collaborate successfully in a small team
• Willing to travel 75% on average during the year

Experience and Education

• 2-10+ years experience (compensation based on years of experience)
• High School Diploma or GED, required

Expectations of the Position

• Troubleshoot equipment, satisfy the customer
• Critical Success Factors
• Strong troubleshooting skills
• Person Specification
• Adaptable, team player

Reports To

• Service Manager