Field Service Tech: Install & Troubleshoot (75% Travel)

Hines Industries, Inc.; Ann Arbor (MI); On-site; USD 50,000 - 75,000; Full time

Job summary

Hines Industries, Inc. in Ann Arbor, MI is seeking a Field Service Technician to install, train, troubleshoot, and service equipment at customer sites nationwide.

Position requires 75% travel, strong PLC and real-time control knowledge, and excellent customer relations. High school diploma or GED and 2+ years of related experience preferred. Travel-heavy role with occasional machine assembly tasks.

Qualifications

• Proven ability to diagnose and repair automated machinery on-site.
• Experience with PLCs and real-time control systems is required.
• Customer-facing role requiring clear communication.

Responsibilities

• Install new equipment at customer sites and train users.
• Troubleshoot equipment and respond to maintenance calls.
• Log visit results in CRM and report for the team.
• Escalate issues if needed and ensure customer satisfaction.
• Assist in machine assembly and balancing as needed.

Skills

PLC knowledge

Troubleshooting

Problem solving

Team collaboration

Travel readiness

Education

HS diploma or GED

Tools

CRM software

Job description

Hines Industries, Inc. in Ann Arbor, MI is seeking a Field Service Technician to install, train, troubleshoot, and service equipment at customer sites nationwide.

Position requires 75% travel, strong PLC and real-time control knowledge, and excellent customer relations. High school diploma or GED and 2+ years of related experience preferred. Travel-heavy role with occasional machine assembly tasks.