Installation Scheduler & Field Resources Lead

Kings III Emergency Communications; Coppell (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance (HSA)

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k

Employee Assistance Program

Telemedicine

PTO 15 days

Work-life balance

Team events

Job summary

Kings III Emergency Communications in Coppell, TX is seeking a Dispatcher/Installation Coordinator to organize scheduling, routing technicians, and coordinate installations across assigned commercial territories. You will review technician schedules, determine project scopes, communicate with customers, and monitor job completion to ensure timelines and milestones are met.

You will join a supportive team focused on success, with leadership that cares.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• At least 1 year of scheduling experience of remote field personnel preferred, but not required.
• Knowledge of the Alarm/Emergency Phone or Elevator industry preferred, but not required.
• Understanding of resource planning requirements in a dynamic environment.
• Experience with Microsoft Office applications.
• Strong problem solving and ability to recognize challenges and take the appropriate steps to proactively address the issues.
• Strong project management skills, ability to deliver targets within specified budgets and timelines.
• Performance management skills ensuring technicians schedules achieve full potential.
• Strong attention to detail.
• Good dispute and resolution handling skills to manage customer requests and/or complaints effectively and proactively.
• Influencing and motivational skills to work with field labor resources for optimal performance.

Responsibilities

• Manage labor resources and expenditures for installation and service calls in your assigned territory.
• Identify needs regarding training/development for the technicians in your assigned territory and provide routine feedback to managers of staff performance.
• Monitor and update current and past sales to ensure proper management of all installation and service requests in your assigned territory.
• Assist with forecasting installations with daily, weekly, and monthly reporting as required.
• Ensure optimal Field Operation schedules to achieve service quality and technician efficiency in their assigned territory.
• Adhere to Kings III Core Values, policies, and procedures. Maintain compliance with all applicable regulatory requirements.
• Ensure effective communication channels are maintained with all appropriate areas of the business.
• Provide phone support of incoming/outgoing calls for service and installation appointments and basic troubleshooting.
• Complete all other duties as assigned by your manager.

Skills

Customer service

Scheduling

Resource planning

Problem solving

Project management

Performance management

Attention to detail

Dispute resolution

Influencing

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Kings III Emergency Communications in Coppell, TX is seeking a Dispatcher/Installation Coordinator to organize scheduling, routing technicians, and coordinate installations across assigned commercial territories. You will review technician schedules, determine project scopes, communicate with customers, and monitor job completion to ensure timelines and milestones are met.

You will join a supportive team focused on success, with leadership that cares.