Dispatch & Scheduling Leader for Installations

Kings III company; Coppell (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance with HSA and PPO

Dental and Vision insurance

401k with company contribution

PTO and floating holiday

Telemedicine access

Wellness Program

Employee discount program

Job summary

KINGS III in Coppell, TX seeks an experienced operations leader to manage customer service and scheduling teams at scale, driving accountability and structured processes in a fast-paced, service-driven environment.

You will coach Installation Coordinators, own forecasting and capacity planning, review performance metrics, and collaborate across Sales, Customer Experience, and Field Service to ensure reliable service delivery.

Qualifications

• Must have 3+ years of experience leading scheduling, coordination, or operations teams involving remote field personnel.
• 5+ years of people leadership experience with coaching and performance management.
• High school diploma or equivalent.
• Experience managing teams supporting installation, service coordination, or field operations.
• Strong expertise in resource planning, scheduling, and capacity management in dynamic environments.
• Proficiency with Microsoft Office and scheduling/workforce management tools.

Responsibilities

• Lead, coach, and develop a team of Installation Coordinators, setting a high bar for performance and accountability.
• Establish clear expectations, KPIs, and performance standards aligned with business objectives.
• Provide ongoing coaching, feedback, and performance management to drive consistency and results.
• Identify skill gaps and partner with leadership to implement targeted training and development plans.
• Foster a collaborative, results-driven team culture focused on continuous improvement.
• Oversee scheduling and coordination of installations and service work across assigned territories.
• Ensure optimal allocation of labor resources, balancing workloads, capacity, and cost efficiency.
• Monitor installation pipelines, backlogs, and service levels; proactively mitigate risks and constraints.
• Review technician schedules and territory coverage to maximize utilization and service quality.
• Step in to resolve complex scheduling challenges and escalated operational issues.
• Own forecasting and capacity planning for installation volume, labor needs, and service demand.
• Analyze daily, weekly, and monthly performance metrics to identify trends and improvement opportunities.
• Ensure accurate tracking and follow-through on all installation and service-related activities.
• Leverage data to drive operational efficiencies and continuous process improvements.
• Act as a key liaison between Installation Coordinators, Field Service Managers, technicians, Sales, Customer Experience, and customers.
• Manage customer escalations, ensuring timely and effective resolution.
• Build strong partnerships across teams to align priorities and ensure seamless execution.
• Ensure adherence to company core values, policies, procedures, and regulatory requirements.
• Drive standardization of processes, documentation, and best practices across the team.
• Maintain service level expectations, including phone coverage and responsiveness standards.

Skills

Leadership

Customer service orientation

Communication

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling/workforce management tools

Job description

KINGS III in Coppell, TX seeks an experienced operations leader to manage customer service and scheduling teams at scale, driving accountability and structured processes in a fast-paced, service-driven environment.

You will coach Installation Coordinators, own forecasting and capacity planning, review performance metrics, and collaborate across Sales, Customer Experience, and Field Service to ensure reliable service delivery.