Installation Coordinator: Scheduling & Customer Success

Ferguson Enterprises, Inc.; Thornton (CO); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

401(k) with company match

Paid time off

Life insurance

Parental leave

Employee discounts

Job summary

Ferguson Enterprises, LLC in Colorado is seeking an Installation Coordinator to proactively manage relationships with assigned customers, schedule pre-site activities, deliveries and installations, and ensure accurate work orders.

You will collaborate with sales, review orders for scope and dates, and track installations by product type while providing clear pricing and responsive service. This role offers weekday hours, competitive pay, and comprehensive benefits.

Qualifications

• Prior installation coordinating experience is strongly preferred.
• Ability to apply expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationship with both internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Installation coordination

Customer relationship management

Communication

Tools

MS Office

Job description

Ferguson Enterprises, LLC in Colorado is seeking an Installation Coordinator to proactively manage relationships with assigned customers, schedule pre-site activities, deliveries and installations, and ensure accurate work orders.

You will collaborate with sales, review orders for scope and dates, and track installations by product type while providing clear pricing and responsive service. This role offers weekday hours, competitive pay, and comprehensive benefits.