Installation Scheduler & Customer Liaison

Ferguson; Pensacola (FL); In loco; USD 21.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

401(k) with company match

Life insurance

Descrizione del lavoro

Ferguson in Pensacola, FL is seeking an Installation Coordinator to manage scheduling, customer communications, and coordination with sales for installation projects. The role requires strong organizational skills, experience in installation coordination, and proficiency with Microsoft Office.

This position offers growth within a nationwide plumbing and HVAC supply leader. Responsibilities include maintaining relationships with customers, updating calendars, processing orders, and ensuring

Competenze

• Prior installation coordinating experience is strongly preferred.
• Ability to apply expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationship with both internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Mansioni

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Conoscenze

Installation coordination

Microsoft Office

Customer relationship

Communication skills

Descrizione del lavoro

Ferguson in Pensacola, FL is seeking an Installation Coordinator to manage scheduling, customer communications, and coordination with sales for installation projects. The role requires strong organizational skills, experience in installation coordination, and proficiency with Microsoft Office.

This position offers growth within a nationwide plumbing and HVAC supply leader. Responsibilities include maintaining relationships with customers, updating calendars, processing orders, and ensuring