HVAC Install Coordinator: Scheduling & Customer Liaison

F.h.-Furr-Plumbing,-Heating,-Air-Conditioning,-and-Electrical-Inc; Manassas (VA); On-site; USD 28,000 - 32,000; Full time

Job summary

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical is seeking an HVAC Install Coordinator to manage the install process from scheduling to completion. You will serve as the main customer liaison, coordinate with internal teams and branches, and ensure flawless execution of each installation.

You will oversee scheduling, tracking, and documentation while supporting multiple locations. Proficiency with CRM systems and Monday.com will help optimize workflows in a fast-paced residential

Qualifications

• Experience in scheduling, coordination, dispatching, or customer service in home services.
• Strong organization to manage multiple tasks and priorities.
• Excellent written and verbal communication.
• Detail-oriented with accountability and follow-through.
• Ability to collaborate across multiple teams and branches.
• Proficiency with CRM and scheduling platforms.

Responsibilities

• Serve as the primary point of contact for customers throughout the installation process, including scheduling and follow-up communication.
• Coordinate all aspects of installation jobs with internal teams and branch locations to ensure efficiency and accuracy.
• Own and manage install jobs from initial scheduling through completion and customer satisfaction.
• Monitor and manage HR/job workflows for assigned branches to ensure timely progress and documentation.
• Update internal tracking tools, including Monday boards, pre- and post-installation.
• Collect payment for completed installation jobs when technicians are unable to do so onsite.

Skills

Scheduling

Coordination

Dispatching

CRM software

Monday.com

Customer service

Communication skills

Tools

Monday.com

CRM software

Job description

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical is seeking an HVAC Install Coordinator to manage the install process from scheduling to completion. You will serve as the main customer liaison, coordinate with internal teams and branches, and ensure flawless execution of each installation.

You will oversee scheduling, tracking, and documentation while supporting multiple locations. Proficiency with CRM systems and Monday.com will help optimize workflows in a fast-paced residential