Appliance Installations Scheduler

Ferguson; Tampa (FL); On-site; USD 21,000 - 35,000; Full time

Job summary

Ferguson is seeking an Appliance Installation Coordinator to join our on-site team in Tampa, FL. The role involves proactive coordination with customers and sales to ensure installation readiness, scheduling, and accurate work orders.

Excellent communication and MS Office proficiency are required to maintain schedules, pricing, and customer satisfaction. Pay starts at $20 per hour and is based on experience.

Qualifications

• Prior installation coordinating experience is strongly preferred.
• Expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationships with both internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services.
• Collaborate with sales teams to understand the customer requirements.
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability.
• Contact customer for scheduling of events: pre-site, delivery and installation.
• Update Installation Calendar with pertinent job condition.
• Track and record number of installations by product type.
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints.
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Installation coordination

Communication

Organizational skills

Customer relationship

Microsoft Office

Tools

Microsoft Office

Job description

Ferguson is seeking an Appliance Installation Coordinator to join our on-site team in Tampa, FL. The role involves proactive coordination with customers and sales to ensure installation readiness, scheduling, and accurate work orders.

Excellent communication and MS Office proficiency are required to maintain schedules, pricing, and customer satisfaction. Pay starts at $20 per hour and is based on experience.