Appliance Installations Scheduler & Customer Liaison

Ferguson Enterprises, Inc.; Panama City, Northern (FL, KY); Hybrid; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Ferguson Enterprises, Inc. is seeking an Installation Coordinator to support installation operations across multiple Florida and Alabama locations, including Panama City and Fort Walton Beach.

You will coordinate schedules, review work orders, and serve as the primary contact for customers and internal teams to ensure on-time, accurate installations. The role requires proven installation coordination experience, strong product knowledge, and proficiency with Microsoft Office.

Qualifications

• Prior installation coordinating experience is strongly preferred.
• Strong product and installation knowledge.
• Organize and prioritize work and communicate effectively.
• Develop and maintain positive relationships with customers.
• Familiar with Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Proactively develop and maintain relationships with assigned customers to ensure satisfaction with products and services.
• Collaborate with sales teams to understand customer requirements.
• Review and modify work orders for scope, dates, contact information and product availability.
• Contact customer for scheduling of pre-site, delivery and installation events.
• Update Installation Calendar with pertinent job conditions.
• Track and record number of installations by product type.
• Receive pre-site notes, exit checklists, change orders, photos and invoices for processing; provide pricing; serve as primary contact for questions.
• Write credit memos and sales orders for returns and rescheduled appointments.

Skills

Installation coordination

Customer relationship management

Communication

Microsoft Office

Job description

Ferguson Enterprises, Inc. is seeking an Installation Coordinator to support installation operations across multiple Florida and Alabama locations, including Panama City and Fort Walton Beach.

You will coordinate schedules, review work orders, and serve as the primary contact for customers and internal teams to ensure on-time, accurate installations. The role requires proven installation coordination experience, strong product knowledge, and proficiency with Microsoft Office.