Installation Project Coordinator - Customer Focused

Pella Windows & Doors of the Carolinas and Southwest Virginia; High Point (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

401k/ 401K Matching- 50% up to 6%

Profit Sharing

Insurance (Medical, Dental, Vision)

Life Insurance

10 Paid Holidays

Vacation/PTO

Tuition Reimbursement

Flexible Spending Account

Employee Assistance Program

Job summary

Pella Carolina Inc is seeking a Project Coordinator to manage post-sales activities for trade builders and commercial customers. You will coordinate by phone and email with customers, installers and sales reps to ensure a seamless experience from start to finish.

Essential duties include coordinating scheduling, monitoring installation progress, reviewing completion certificates, and ensuring final payments. High school diploma and 2+ years in customer service are required.

Qualifications

• Requires strong organizational skills, attention to detail, and a proactive work style.
• Demonstrates excellent verbal and written communication abilities.
• Good phone etiquette and responsive customer service mindset.
• Ability to manage multiple tasks in a busy office environment.

Responsibilities

• Coordinate post-sale activities for trade builders or commercial customers.
• Communicate with customers, installers and sales reps by phone and email.
• Monitor installation process from start to finish and update stakeholders.
• Review certificates of completion and ensure final payment from customers.
• Follow safety protocols and adhere to company policies.

Skills

Communication

Organizational skills

Detail-oriented

Phone etiquette

Multi-tasking

Take initiative

Verbal and written communication

Education

High School Diploma or GED

Tools

Office 365

Office applications

Job description

Pella Carolina Inc is seeking a Project Coordinator to manage post-sales activities for trade builders and commercial customers. You will coordinate by phone and email with customers, installers and sales reps to ensure a seamless experience from start to finish.

Essential duties include coordinating scheduling, monitoring installation progress, reviewing completion certificates, and ensuring final payments. High school diploma and 2+ years in customer service are required.